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Dropped calls

holly2202
Great Neighbour / Super Voisin

Still constantly experiencing dropped calls. Even today - Monday, May 06th.

Any update when problem will be fixed?

12 REPLIES 12

Bart104
Good Citizen / Bon Citoyen

One ring, and straight to my mailbox, just on some calls.

Weird.

 

Nezgar
Mayor / Maire

You can use this test call service - there's Toronto and Victoria numbers:

 

https://thetestcall.blogspot.com/2012/08/the-test-numbers.html


@pfurlong70 wrote:

I did it, I'll see if it makes a difference, thanks. 


See if @gpixel  suggestions work. If not, try putting your sim card in your wife’s phone and have your Bell friend call you. If there are no problems most likely something with your phone.

pfurlong70
Good Citizen / Bon Citoyen

I did it, I'll see if it makes a difference, thanks. 

@pfurlong70 

1. Open Settings>General Management>Reset
2. Tap Reset Network Settings>Tap Reset Settings
If prompted enter your pin, passcode
3. Tap Reset Settings 1 more time to confirm
4. Restart

pfurlong70
Good Citizen / Bon Citoyen

2 different people. My wife who is on Koodo network and a friend of mine on Bell network. 


@pfurlong70 wrote:

I have been having issues with dropping calls the last few days. Anyone else? Saturday November 21, 2020


My services are working fine.

 

Are the dropped calls from more than one person? Are the dropped calls in the same location you are in?

pfurlong70
Good Citizen / Bon Citoyen

Samsung note 9 

@pfurlong70 

what's the make and model of the device?

 

  • toggle airplane mode on/off
  • reset your network settings and restart the phone
  • I wonder if 5g is interfering with the HSPA+ signals?

pfurlong70
Good Citizen / Bon Citoyen

I have been having issues with dropping calls the last few days. Anyone else? Saturday November 21, 2020

m20
Great Neighbour / Super Voisin

I am also experiencing random dropped calls.

srlawren
Retired Oracle / Oracle Retraité

@holly2202 here's the official announcement:  https://productioncommunity.publicmobile.ca/t5/Announcements/Resolution-In-Progress-Dropped-calls-is...


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