Hey all,
After switching from Bell to Public Mobile last week I experienced some annoying yet kind of expected behaviour from Bell's service reps.
First let me start by saying I did know that my plan would automatically cancel after porting my number to Public Mobile although I wanted to make sure so I called bell to "cancel".
So, last week when I called Bell to "cancel" my contract (after my number was ported to Public Mobile) they said that I would have to pay my final bill which was fine although I though that I had already paid it off. I was then transfered to an agent to cancel my plan although I spent 20 minutes on the phone with that person basically being bribed to stay. I told him multiple times that I had to go to a wedding (which was true) and that I just wanted to cancel my plan although he kept saying "no problem buddy I can cancel your plan right now... but what if I can offer you this"
Anyways, after 20 minutes of that I finally got him to "cancel" my bill. Sidebar: My contract with Bell was actually already cancelled from porting my number to Public Mobile although he was acting as though it wasn't"
He told me that I had to pay an additional $162 to cancel my plan as well as pay my final bill. On my Bell account it said that I owed $0 on my contract so I told him that. He then came back and said I owed $50 (no idea where he got that number from). At that point I got pretty upset since I just spent way too long getting bribed to stay with Bell so I gave him crap. After that he came back and said "ok your account was cancelled when you ported you number, is there anything else I can do for you?"
I said no and hung up.
Oh I never got charged for my "final bill" either.
Disclaimer - If you still owe money on your contract you do have to pay that off but don't get suckered in to paying extra fees.
