Doesn’t recognize my email

[Elyssa]

I went to add money to my self serve account but it does not recognize my email address.   The funny thing is I keep getting emails from Public Mobile.  

without it recognizing my email I cannot log in to do anything.  Now my phone service isn’t working because I can’t log in to put money on my account 

what do I do? Buy a new SIM and start over?

[mh1983]

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@gpixel wrote:

@Elyssa contact customer support mods here to fix your self serve account

type" locked out of self serve"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a response

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This. And when that hopefully gets you sorted, consider setting up auto pay with a credit card -- it's far more convenient than doing a manual top-up and you get $2 off at each renewal period.

[gpixel · Accepted solution]

@Elyssa contact customer support mods here to fix your self serve account

type" locked out of self serve"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a response

[Anonymous]

 @Elyssa 

What happens when you dial 611?

If it asks for money then good.

If you have autopay enabled then make a payment to cover your plan cost.

If not then you can buy vouchers in stores or online and re-activate your services in 611 too.