cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
keepasa
Great Citizen / Super Citoyen

Default password for Voicemail?

On new account activations, is there a default voicemail PIN code that gets setup?  For example the last digits of the SIM card perhaps?

 

I'm assuming the default voicemail PIN is different than the PM account PIN which is used on 611 during purchases?  Thanks

 

Tags (3)

Accepted Solutions
hTideGnow
Mayor / Maire

Re: Default password for Voicemail?

@keepasa  when you call your voicemail the first time, they should give you a chance to setup the password

 

https://www.publicmobile.ca/en/on/get-help/articles/set-up-voicemail

View solution in original post


All Replies
will13am
Oracle

Re: Default password for Voicemail?

@keepasa , if you have forgotten the voicemail password, you can reset it using this help article. 

 

https://www.publicmobile.ca/en/on/get-help/articles/reset-your-voicemail-password

S--S
Mayor / Maire

Re: Default password for Voicemail?

@keepasa 

Reset Your Voicemail Password

You can change your voicemail password using Self-Serve or by dialing into voicemail.Log in to Self-Serve here link,, then click on ‘Reset Voicemail Password’ under My Profile, on the Overview tab.From voicemail, follow these steps:

  1. Attempt to dial into your voicemail with a password you remember.
  2. After two incorrect attempts, the system will ask you if you want a temporary password: press ‘*’ and then ‘1’ to request it.
  3. Check your text messages. You should receive a temporary password in a few minutes.
  4. Once you have your temporary password, use it to access your voicemail, and follow the prompts to create a new password.

If you already know your password, but want to change it using your phone, here’s how. Dial into your voicemail. From the main menu, follow the arrows in the below visual.

 

Set up Voicemail,

hTideGnow
Mayor / Maire

Re: Default password for Voicemail?

@keepasa  when you call your voicemail the first time, they should give you a chance to setup the password

 

https://www.publicmobile.ca/en/on/get-help/articles/set-up-voicemail

View solution in original post

keepasa
Great Citizen / Super Citoyen

Re: Default password for Voicemail?

@hTideGnow Thanks for the info.  Normally voicemail isn't setup with new activations, even if they do it in-store.

Meow
Deputy Mayor / Adjoint au Maire

Re: Default password for Voicemail?

There is no default password for voice mail.

To access your vmail you have to access it from your cell phone to set it up.

After that initial set up, you can access vmail either from your cell phone (uses your minutes if you are on $15 plan) or from any other phone calling access number and entering your PIN, following prompts.

Write down your PIN to avoid future questions 'I forgot my PIN, what to do..' 😁😋

Lehaha
Great Citizen / Super Citoyen

Re: Default password for Voicemail?

I never have it 

hTideGnow
Mayor / Maire

Re: Default password for Voicemail?

@Lehaha what do you never have? Voicemail or PIN?

 

if VM, please follow the posts above. 

 

For PIN, you will need to contact PM to reset.  You can use the Chabot thr lower right to open ticket with PM.  On Chatbot, 

  Type: forgot log in information

  click "Contact Us"

   click " Click here to submit a ticket"

  you will then directed to another page to open the ticket

 

 

After ticket is submitted, make sure to check your Community inbox (top right corner envelope icon) periodically for response from PM

 

Need Help? Let's chat.