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Great Neighbour / Super Voisin

Data

It shows my phone has used 1.3 of data when the cellular data is turned off. How would this happen?

Great Citizen / Super Citoyen

Re: Data

@Trisha1 is this 1.3 gb or 1.3mb

Mayor / Maire

Re: Data

There is a data buffer about 5 Mb even with your data turned off.  For example, when your plan renews, the data tracker will show 5 Mb usage even though no data is used. It is not an ongoing data leakage. 

Great Citizen / Super Citoyen

Re: Data

Could you please provide more details?  What type of phone?  Where are you looking at the data usage...on the phone settings or Public Mobile site?

Thanks and welcome to Public Mobile 😊

Town Hero / Héro de la Ville

Re: Data

Hi @Trisha1 

 

I do know that the data usage showing on the self-serve landing page CAN BE off a little bit.

 

  • In my case, it displayed as 7.703 / 1024 MB on the self-serve page.
  • Then, about 7 hours later the same day, the same field showed as 2.410 / 1024 MB.

 

So there is a kind of buffer which seems to be applied as put forth by @Triguy 

 

 

 

 

 

Deputy Mayor / Adjoint au Maire

Re: Data

Letting us know your phone model and what operating system it's running would really help.

Great Citizen / Super Citoyen

Re: Data

Im guessing the issue was resolved or that they are just dealing with it...

Great Neighbour / Super Voisin

Re: Data

Yes I figured it out. 

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