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B12
Great Citizen / Super Citoyen

Data temporarily turned off by operator

Because why?

 

Seems awfully convenient during a power outage/internet outage in the Windsor/Ess3x County area.

 

(apparently one cannot even write "ess3x" without being censored. Seriously???


Accepted Solutions
softech
Mayor / Maire

Re: Data temporarily turned off by operator

I don't see any Telus outage report according to it's status page

 

did you try reboot your phone?  did you try to put your SIM on another phone just to make sure it's not your phone issue?

 

yes.  Look like Ess3x needs to be renamed based on PM  policy.  🙂

 

[solution highlighted ........ Luddite]

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All Replies
softech
Mayor / Maire

Re: Data temporarily turned off by operator

I don't see any Telus outage report according to it's status page

 

did you try reboot your phone?  did you try to put your SIM on another phone just to make sure it's not your phone issue?

 

yes.  Look like Ess3x needs to be renamed based on PM  policy.  🙂

 

[solution highlighted ........ Luddite]

View solution in original post

B12
Great Citizen / Super Citoyen

Re: Data temporarily turned off by operator

Screenshot_20210711-141446_One UI Home.jpg

softech
Mayor / Maire

Re: Data temporarily turned off by operator

@B12   Although the message sound like it's a carrier issue, but  it could also be

 

  • This could be due to a malicious attack on your phone or just that your phone or device has a lot of cache on the memory.
  • Your SIM may be worn or damaged. Furthermore, you would note that your phone may say ‘unregistered SIM.’

  • The message you receive from your service provider notifying you of a temporary disconnection may be an issue that the service provider thinks that your phone may have been stolen or lost.
darlicious
Mayor / Maire

Re: Data temporarily turned off by operator

@B12 

Can you double check that you don't have your data limiter set in your phone and you just hit it vs using all your data. You have checked your account for remaining plan and/or add on data?

S--S
Mayor / Maire

Re: Data temporarily turned off by operator

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

 

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,  

 

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

B12
Great Citizen / Super Citoyen

Re: Data temporarily turned off by operator

I have used up ~150mb out of 250mb and my phone is set to tell me when I go passed 1GB.

softech
Mayor / Maire

Re: Data temporarily turned off by operator

@B12   just want to confirm you get the 150/250mb figure from My Account.   Just to confirm PM has the same number

 

If that is the case, did you have a chance to try reboot the phone, or reseat the SIM?  If still fail, you might really need to try to put the SIM on another phone to test.

B12
Great Citizen / Super Citoyen

Re: Data temporarily turned off by operator

@softech restarting seems to have worked for now.

 

I checked my account for the 150/250mb figures.

softech
Mayor / Maire

Re: Data temporarily turned off by operator

@B12  glad it works.  

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