Can't connect to LTE

[Jb456]

@diane_h  Have you done a factory restore? Many LG phones require a complete factory reset. Backup all your stuff then do a factory reset.

[diane_h]

I've done a factory reset about 6 times now.

LTE = no signal, even though an identical phone on PM beside me has a very strong signal

HSPA = strong signal, but data will not turn on

I think at this stage I just need confirmation from a MOD that there is nothing screwy with my account. It looks to be a phone issue.. 

[Jb456]

@diane_h  Can you post a screenshot of your APN settings that are on the phone? Thanks!

[diane_h]

[Jb456]

@diane_h  So are you able to edit APN settings?

Looking at your screenshot. I have the same settings for port 8799. Except my last 3 are different than yours. 

Can you change them on your end? Save and reboot phone then try your data?

Below are my full settings all the rest match yours except the last 3 on yours.

  

If the change don't work. Try the below APN settings it's a complete different port and a few other different things so enter all of them.

 

[z10user4]

 @diane_h : MMS Proxy should be mmsproxy.mobility.ca. You have an extra c in there.

You could also try just 4D in the last field.

[Jb456]

@z10user4  my apn settings have mmsc.

[z10user4]

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@Jb456 wrote:

@z10user4  my apn settings have mmsc.

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hmmm...I looked and I looked again before I pressed Post and again here and now. I don't. Maybe I should test sending a pic. brb - updated throughout - no. it needs the c

[diane_h]

I tried each set of changes and powered off and restarted. Nothing worked.

[Jb456]

@z10user4  this is mine for MMS proxy 

 

mmscproxy.mobility.ca