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Jb456
Mayor / Maire

Re: Can't connect to LTE

@diane_h  Have you done a factory restore? Many LG phones require a complete factory reset. Backup all your stuff then do a factory reset.

diane_h
Good Citizen / Bon Citoyen

Re: Can't connect to LTE

I've done a factory reset about 6 times now.

 

LTE = no signal, even though an identical phone on PM beside me has a very strong signal

HSPA = strong signal, but data will not turn on

 

I think at this stage I just need confirmation from a MOD that there is nothing screwy with my account. It looks to be a phone issue.. 

 

 

 

 

 

Jb456
Mayor / Maire

Re: Can't connect to LTE

@diane_h  Can you post a screenshot of your APN settings that are on the phone? Thanks!

diane_h
Good Citizen / Bon Citoyen

Re: Can't connect to LTE

-8899341443297458877.jpg

 

-5982414538925628837.jpg

 

Jb456
Mayor / Maire

Re: Can't connect to LTE

@diane_h  So are you able to edit APN settings?

 

Looking at your screenshot. I have the same settings for port 8799. Except my last 3 are different than yours. 

 

Can you change them on your end? Save and reboot phone then try your data?

 

Screenshot_20210103_162309.jpg

 

Below are my full settings all the rest match yours except the last 3 on yours.

 

Screenshot_20200617_075827.jpg

  

 

If the change don't work. Try the below APN settings it's a complete different port and a few other different things so enter all of them.

 

Screenshot_20201022_040752.jpg

 

z10user4
Mayor / Maire

Re: Can't connect to LTE

 @diane_h : MMS Proxy should be mmsproxy.mobility.ca. You have an extra c in there.

You could also try just 4D in the last field.

Jb456
Mayor / Maire

Re: Can't connect to LTE

@z10user4  my apn settings have mmsc.

z10user4
Mayor / Maire

Re: Can't connect to LTE


@Jb456 wrote:

@z10user4  my apn settings have mmsc.


hmmm...I looked and I looked again before I pressed Post and again here and now. I don't. Maybe I should test sending a pic. brb - updated throughout - no. it needs the c

diane_h
Good Citizen / Bon Citoyen

Re: Can't connect to LTE

I tried each set of changes and powered off and restarted. Nothing worked.

Jb456
Mayor / Maire

Re: Can't connect to LTE

@z10user4  this is mine for MMS proxy 

 

Screenshot_20210103_163821.jpg

mmscproxy.mobility.ca

 

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