I've done a factory reset about 6 times now.
LTE = no signal, even though an identical phone on PM beside me has a very strong signal
HSPA = strong signal, but data will not turn on
I think at this stage I just need confirmation from a MOD that there is nothing screwy with my account. It looks to be a phone issue..
@diane_h So are you able to edit APN settings?
Looking at your screenshot. I have the same settings for port 8799. Except my last 3 are different than yours.
Can you change them on your end? Save and reboot phone then try your data?
Below are my full settings all the rest match yours except the last 3 on yours.
If the change don't work. Try the below APN settings it's a complete different port and a few other different things so enter all of them.