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diane_h
Good Citizen / Bon Citoyen

Data not working

Hi,

 

I just switched over from another carrier and finally was able to register for a monthly plan. I can text and call, but I cannot get the data working. The APN settings were correctly picked up by my phone, but it doesn't connect.

 

I tried entering the APN settings manually and restarting, but it did not work. I also reset the Network settings and did it all over again, but no luck. I'm using an LG G7 phone.

 

I'm not sure what else to do.

 

 

Thanks,

Diane

 

 

 


Accepted Solutions
mm80
Town Hero / Héro de la Ville

Re: Can't connect to LTE


@diane_h wrote:

I can only call and text.

I do not have any mobile data.


Lots of people use LG phones on Public Mobile. You can call and text so it's compatible. Your  data works when you put your Public sim in, so this is a a problem with your LG phone. With the right settings, it should work.  Can you call LG 1-888-542-2623 and ask for help?

View solution in original post


All Replies
darlicious
Mayor / Maire

Re: Data not working

@diane_h 

LG phones are notorious for needing a factory reset to get data but theres a series of troubleshooting tips to go thru first. But you should back up your phone first so you'll be ready if you have to do the factory reset. I'll find the steps for you......

darlicious
Mayor / Maire

Re: Data not working

@diane_h 

Do you have data working on wifi? Check for any software updates first then if you still cannot connect to mobile data you have two choices....contact the moderators to see if they have a carrier update or some other process for you to try or back up and do the factory reset as it sounds like you've already tried everything else.....theres an outside chance toggling airplane mode on/off might work.

esjliv
Mayor / Maire

Re: Data not working

Hello @diane_h ,

 

Try one or more of the below:

*turn off your phone, leave off for at least 3 minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

 

Here’s how to set up data in 3 steps:

1) Tap:

  • Settings
  • More
  • Access Point Names
  • New APN Settings

2) Input this info:

3) Leave all the other fields blank. Just hit save, and you’re good to go!

diane_h
Good Citizen / Bon Citoyen

Re: Data not working

I have tried the following:

  • Network Reset
  • Airplane mode on and off
  • Removing Sim card
  • Entering in APN settings manually
  • Factory Reset

 

Nothing works.

darlicious
Mayor / Maire

Re: Data not working

@diane_h 

A factory reset hasnt automatically set your APN?

 

Edit: Can you connect to wifi?

diane_h
Good Citizen / Bon Citoyen

Re: Data not working

It did reset my APN and the settings are identical to the ones others have posted.

 

Sorry, my list is not an ordered list. I'll update that

diane_h
Good Citizen / Bon Citoyen

Re: Data not working

I can connect to WIFI perfectly fine. It's just the mobile data that is not working.

darlicious
Mayor / Maire

Re: Data not working

@diane_h 

Have you tested your sim in another phone? Maybe it didnt provision correctly....the moderators can fix that.

Triguy
Mayor / Maire

Re: Data not working

Here’s when and how to contact the Moderator Team:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
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