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Good Citizen / Bon Citoyen

Data not working on my account

Hi there ,

I registered for an account 2 days ago, my calling and text are working but my 500mb+500mb for data is not working. What can I do to solve this?

Great Citizen / Super Citoyen

Re: Data not working on my account


@junlu wrote:

Hi there ,

I registered for an account 2 days ago, my calling and text are working but my 500mb+500mb for data is not working. What can I do to solve this?


Make sure your APN is setup as follow:

 

APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Retired Oracle / Oracle Retraité

Re: Data not working on my account

@junlu what is your phone's brand and model?  Some have special steps you need to take.


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Good Citizen / Bon Citoyen

Re: Data not working on my account

My phone is XiaoMi Mi A2

Model Citizen / Citoyen Modèle

Re: Data not working on my account

@junlu 


@junlu wrote:

Hi there ,

I registered for an account 2 days ago, my calling and text are working but my 500mb+500mb for data is not working. What can I do to solve this?


Make sure data is turned on in "options"

Good Citizen / Bon Citoyen

Re: Data not working on my account

Yes, it's.

Good Citizen / Bon Citoyen

Re: Data not working on my account

Ues my XiaiMi A2 default APN has the same details as you said, but still doesn't work.

 

BTW, my XiaoMi A2 couldn't create an  new APN

Good Citizen / Bon Citoyen

Re: Data not working on my account

The problem is partly solved! I get the other SIM card out left the public mobile stay, than, I can use data. But still couldn't use data while I am putting 2 SIM cards in.

Retired Oracle / Oracle Retraité

Re: Data not working on my account


@junlu wrote:

The problem is partly solved! I get the other SIM card out left the public mobile stay, than, I can use data. But still couldn't use data while I am putting 2 SIM cards in.


@junlu if you're using two cards at once, you need to set which one is active for data.  (Unless your phone happens to be dual-active dual-sim--almost all dual SIM phones these days are dual-stanbdy dual-sim, meaning only one can be your active data connection at a time.  You probably have it set to the other card.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
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