cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
z10user4
Mayor / Maire

Re: Data is maxed but not sure how

 @Tulahb : Did you say you have a data line under My Data & Add-ons?

Tulahb
Good Citizen / Bon Citoyen

Re: Data is maxed but not sure how

No. I have no data left.

esjliv
Mayor / Maire

Re: Data is maxed but not sure how


@Tulahb wrote:

Data doesn't work....


Have you check your OVERVIEW area on your Self Serve account, to see if the line item still shows up?

esjliv
Mayor / Maire

Re: Data is maxed but not sure how


@Tulahb wrote:

No. I have no data left.


@Tulahb 

Then, i is likely used up. The overview tab is pretty accurate.

 

NOTE, any usage today may not show in your DETAIL USAGE until tomorrow...there is a delay for DATA USAGE in this area.

 

BUT, Overview is nearly immediate.

z10user4
Mayor / Maire

Re: Data is maxed but not sure how

 @Tulahb : Um...well...then...your data stops working. You will want to check your phone settings to turn off OS and app updates over cell data ie. wifi only. You will want to turn off any unnecessary apps using background data.

And of course turn off cell data when not needed.

View solution in original post

Tulahb
Good Citizen / Bon Citoyen

Re: Data is maxed but not sure how

Ok thanks. I thought I'd turned off most apps but this is a new phone so I guess some settings must be different. Thanks for your help @z10user4 

hTideGnow
Mayor / Maire

Re: Data is maxed but not sure how

@Tulahb   try using some 3rd party app to monitor data usage 

 

If you are on Android, you can actually set the data to give you warning or stop the data on the device level.  But you will need to change the cycle date monthly because PM is running on 30 days cycle while the device is on a monthly cycle

 

With all the data gone,  if you still need data access now, you can choose to buy extra data add-on or contact PM for early renewal of your current plan.  

Need Help? Let's chat.