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noid
Good Citizen / Bon Citoyen

Credit for no service

Tried to activate since nov 9th but having an issue connecting mobile network. Pm already sent to mods. Kind of knew there would be a bit of a wait.

Has anyone heard or if the mods can update us if there will be a credit to the account for the days of no service?
imm1304
Retired Oracle / Oracle Retraité

Re: Credit for no service

Hi @noid!

 

The mods are known to just reset your account to the day when they fix issues and restore your service.  So, your 90-day cycle usually starts from the day they fixed issues and not the 9th of Nov.

hummuschips
Town Hero / Héro de la Ville

Re: Credit for no service

That's some good information @imm1304.  I wasn't aware that they did that since my signup went fine and I never had to contact them myself. 

imm1304
Retired Oracle / Oracle Retraité

Re: Credit for no service

@hummuschips, our super mods are very nice.  They do the right thing without even asking 🙂

 

You will see once things calm down after the 20th of November, they are very quick and much better to deal with than the long wait times on hold with phone support on other carriers.  

Rockdaddy22
Retired Oracle / Oracle Retraité

Re: Credit for no service

We definitely do have the most personal customer support in the telecom industry. 🙂
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