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lila_may_qt
Great Neighbour / Super Voisin

Change number / port number

Hey guys!

 

I am splitting my numbers. I want to keep my existing phone number and put it on my partner's family account on Rogers. But I want to keep my account with PM for my business contact. For that I will need to have a new phone number. 

Its my understanding that when you port a number your PM account is closed automatically. I have a grandfathered plan and would like to keep it.

 

If I change the number to keep the account live, is that number released immediately to the general public? I've had my personal number for 20 years and would like to keep it too. 

Any guidance would be appreciated!

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Accepted Solutions
softech
Mayor / Maire

Re: Change number / port number

@lila_may_qt   Sorry, there is no way to do what you want to do.

 

As you said , once you ported the number, the account closed

 

If you keep the account and plan, pick new number, the old number will be gone immediately

 

Many people was hoping to do what you try to do but this is  not doable.

 

 

 

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All Replies
softech
Mayor / Maire

Re: Change number / port number

@lila_may_qt   Sorry, there is no way to do what you want to do.

 

As you said , once you ported the number, the account closed

 

If you keep the account and plan, pick new number, the old number will be gone immediately

 

Many people was hoping to do what you try to do but this is  not doable.

 

 

 

View solution in original post

S--S
Mayor / Maire

Re: Change number / port number

@lila_may_qt 

when you port a number your PM account is closed automatically. Yes,

before you port your old number from public mobile go to your account and remove your Autopay, 

 

if you want to keep with public mobile fine, go to rogers and getting New number or you can also getting new number from public mobile,plus keep your old number two account with two email,  so why you going to rogers !

 

Make sure that you have the old SIM card in your phone when you're porting your number. You should get a SMS message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.

 

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

darlicious
Mayor / Maire

Re: Change number / port number

@lila_may_qt 

Is there any chance your phone number originally came from Rogers? If so by changing your pm number to a new one your original number will be released to its original provider. If that is Rogers you can speak with their customer service before doing so and ask if they can retrieve your original number once it's released by pm back to them to be put on your new/family account for your service with them. If its any other provider then its not possible. You would be better off keeping your original number with pm and getting a new number for your rogers account.

softech
Mayor / Maire

Re: Change number / port number

.. but the issue is I doubt they can release you the number so fast.  They have to "put it on shelf" for like 3 months or so before making it available again

 

Also, most provider will no longer be giving out exact number you want anymore, unless you have some connection, i guess.

 

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