10-05-2021 04:14 PM - edited 01-06-2022 03:29 AM
I cannot receive calls from landlines. It seems that it is specifically Telus landlines.
When a person phones they get the message that my number is 'no longer in use'.
I can receive cell calls, texts and I can phone cells and all landlines - I simply do not receive calls from Telus landlines.
Solved! Go to Solution.
10-01-2022 03:57 PM
anything maybe the Community can help??
To contact PM:
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
10-01-2022 03:56 PM
How do you contact a CSA?
10-13-2021 06:16 PM
Thank you for your thoughts. The CSA was able to find a solution, so I'm working again and very happy with all of the help! 🙂
10-13-2021 03:26 PM
After you have done restart and re-seating SIM
Try these on your velvet.
Turn on automatic network mode selection
Toggle between Airplane mode off/On.
Still cant receive calls from Telus landlines, then CSA will be able to check it for you.
10-06-2021 02:56 PM
Thank you.
I have a Velvet android.
10-05-2021 10:45 PM
@BBarber wrote:I cannot receive calls from landlines. It seems that it is specifically Telus landlines.
When a person phones they get the message that my number is 'no longer in use'.
I can receive cell calls, texts and I can phone cells and all landlines - I simply do not receive calls from Telus landlines.
If this is not a porting issues...just throwing this out there - are you an iphone user?
If so, set up your phone number On your iPhone:
10-05-2021 04:49 PM
Thank you for the help,
I went through these instructions, but it doesn't appear to have solved the issue.
I have created a Ticket to see if it is something else.
10-05-2021 04:47 PM
Hello,
It's been about 5 days - everything else is working great. I did receive a landline call from a Shaw account ... It seems to be Telus (though this is also the predominant landline service in our region). I ported in from Virgin Plus.
Thank you
10-05-2021 04:20 PM
@BBarber You just joined PM? did you port you number from another provider? If so, how long you have ported your number?
If you have just ported your number, it's normal that not all incoming calls will come to your new home (PM) right a way. It usually take couple days to sort everything out. (but it is just weird that Telus landline has trouble locating you..unless you were ported from Telus or Koodo)
10-05-2021 04:19 PM
That is weird, maybe check with a PM CS Agent by creating a ticket.
There might be a glitch.
10-05-2021 04:17 PM - edited 10-05-2021 04:21 PM
you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,
1. power off your device
2. take out the SIM card,
3. waiting a 1 minute,
4. put it back and power on,
5. toggling airplane mode off/on,
and do again Rebooting your phone,
*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
Go to Settings > General > Reset > Reset Network Settings.
This also resets Wi-Fi networks and passwords,
or visit Here link,
and go Changing APN Settings On An IPhone
click Here link,
or visit Here link,
and go Changing APN Settings On Android device
click Here link,
or can you try manually selecting network "3G ONLY" or WCDMA only,
for iPhone visit Here link
or Here link
for android visit Here link ,
and do Rebooting your phone
and if still not fix it please you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent ,
Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.
Here’s how to contact Customer Support Agent by CS_Agent,
Good Luck...