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ikivilev
Good Citizen / Bon Citoyen

Cannot make calls after plan reactivation

My plan expired a day ago and Iwas out of calls and mobile internet for a while. After I paid and activated plan I can use only data but no calls. When I dial any number I hear “sorry, we cannot process your call, please call *611 for assistance”. I try and call *611 but the voice says “we are unable to process your request”. Any ideas how to get my phone back to making calls?

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iliketotalk
Mayor / Maire

Re: Cannot make calls after plan reactivation


All Replies
GR
Mayor / Maire

Re: Cannot make calls after plan reactivation

Start by restarting your phone 

ikivilev
Good Citizen / Bon Citoyen

Re: Cannot make calls after plan reactivation

Tried it twice 🙂

z10user4
Mayor / Maire

Re: Cannot make calls after plan reactivation


@ikivilev wrote:

Tried it twice 🙂


So yesterday you had some success with the lost/stolen feature.

Now maybe try the other "trick" of manually adding another $1 to the account and restart the phone and see what happens. If you're not using a payment card then use a small value voucher.

Or even give that lost/stolen another go.

ikivilev
Good Citizen / Bon Citoyen

Re: Cannot make calls after plan reactivation

Well I just checked Lost phone section again and saw a buttonResume service. Looks like I didn’t confirm it yesterday. Now as I pressed Resume and confirmed it, I restarted the phone and still cannot make calls, the voice says “you don’t have long distance call add-on”. I am sure the call is local, since I called it multiple times before my plan expired.

iliketotalk
Mayor / Maire

Re: Cannot make calls after plan reactivation

z10user4
Mayor / Maire

Re: Cannot make calls after plan reactivation


@ikivilev wrote:

Well I just checked Lost phone section again and saw a buttonResume service. Looks like I didn’t confirm it yesterday. Now as I pressed Resume and confirmed it, I restarted the phone and still cannot make calls, the voice says “you don’t have long distance call add-on”. I am sure the call is local, since I called it multiple times before my plan expired.


So start the lost/stolen procedure from the beginning again.

If still no luck then try the extra $1 or small voucher.

ikivilev
Good Citizen / Bon Citoyen

Re: Cannot make calls after plan reactivation

Thanks for the tip, I dropped a message there

z10user4
Mayor / Maire

Re: Cannot make calls after plan reactivation


@ikivilev wrote:

Thanks for the tip, I dropped a message there


The lost/stolen and additional nominal amount are known workarounds that very often get things going without having to wait for the moderators.

ikivilev
Good Citizen / Bon Citoyen

Re: Cannot make calls after plan reactivation

So how’s the additional amount working? I just add $1 to my balance and go with suspend/reactivate again? 

 

How’s that different from my yesterday’s payment then?

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