I have switched my phone number to Public Mobile 2 weeks ago. I was previously using VoIP and I am aware that it takes up to 2 business days for landline/Voip to port the number. But it hasn't happened yet, I can make calls but can't receive them. I tried contacting Voip and they said that there is nothing they can do about this issue. I deleted my number from VoIP system but the issue is still persisting. I also filled a ticket last week with Public Mobile but I haven't heard anything yet can someone help me please?
Try rebooting your phone. Also try marking your phone lost the wait 5 minutes then mark it found.
@kumurd FYI it usually takes upt to 7 days to transfer a voip number and can take up to 2 weeks. However since you deleted your voip number, you probably lost it. You should log into your self service account, use use the change number option and choose a new number. Stay safe.
@kumurd check your inbox for unread messages. you may have already received a response from moderators. just create another ticket and they will get back to you soon. just keep an eye on your inbox for a response.
@gblackma is there no other way to recover my old number? Choosing a new number would definitely fix my problem but there are a lot of services connected to this number and I'm reluctant to let it go...
Thanks and have a great day!
@kumurd you can contact your voip provider and ask them to see if you can get it back and then port it over again to PM.
My previous carrier brought back my number and provided updated information for me to be able to re-submit a ticket 👍