I have switched my phone number to Public Mobile 2 weeks ago. I was previously using VoIP and I am aware that it takes up to 2 business days for landline/Voip to port the number. But it hasn't happened yet, I can make calls but can't receive them. I tried contacting Voip and they said that there is nothing they can do about this issue. I deleted my number from VoIP system but the issue is still persisting. I also filled a ticket last week with Public Mobile but I haven't heard anything yet can someone help me please?
@kumurd FYI it usually takes upt to 7 days to transfer a voip number and can take up to 2 weeks. However since you deleted your voip number, you probably lost it. You should log into your self service account, use use the change number option and choose a new number. Stay safe.
@kumurd check your inbox for unread messages. you may have already received a response from moderators. just create another ticket and they will get back to you soon. just keep an eye on your inbox for a response.
@gblackma is there no other way to recover my old number? Choosing a new number would definitely fix my problem but there are a lot of services connected to this number and I'm reluctant to let it go...
Thanks and have a great day!