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Good Citizen / Bon Citoyen

Can notmake or recieve calls

outgoing calls to a local number = message says that the call is long distance and can not be completed.

 

incoming calls go straght to voice mail.

 

I can receive text messages.

 

What the heck is going on? Fix please.

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Mayor / Maire

Re: Can notmake or recieve calls

@Flashdance, what plan are you on, please be specific.

 

Where are you calling from, where are you calling too?

 

Have you just signed up?  Have you checked that Do Not Disturb is off, Airplane mode?

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Mayor / Maire

Re: Can notmake or recieve calls

@Flashdance 

By chance, do you have the $10 plan, 50 minutes (incoming and outgoing) and 50 texts (outgoing) plan.  If you do have this plan, you may have ran out of minutes.  

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Good Citizen / Bon Citoyen

Re: Can notmake or recieve calls

I have $10 plan and have used 41 minutes.

Airplane mode is OFF

Ringer volume is up. Calling from 647 area code to 416 and 437 area codes (local calls)

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Deputy Mayor / Adjoint au Maire

Re: Can notmake or recieve calls

 


@Flashdance wrote:

outgoing calls to a local number = message says that the call is long distance and can not be completed.

 

incoming calls go straght to voice mail.

 

I can receive text messages.

 

What the heck is going on? Fix please.


@Flashdance  Did you just port in?

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Mayor / Maire

Re: Can notmake or recieve calls

Outgoing call gives you a long distance message, so not a signal issue.  It is probably an account issue. Account did not set up properly?

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Good Citizen / Bon Citoyen

Re: Can notmake or recieve calls

 


@Dunkgirl wrote:

 


@Flashdance wrote:

outgoing calls to a local number = message says that the call is long distance and can not be completed.

 

incoming calls go straght to voice mail.

 

I can receive text messages.

 

What the heck is going on? Fix please.


@Flashdance  Did you just port in?

 

Came to public 6 months ago



Mobile 6 months ago.

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Good Citizen / Bon Citoyen

Re: Can notmake or recieve calls

The Silence is deafening.

 

Maybe Rogers can help?

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Mayor / Maire

Re: Can notmake or recieve calls


@Flashdance wrote:

I have $10 plan and have used 41 minutes.

Airplane mode is OFF

Ringer volume is up. Calling from 647 area code to 416 and 437 area codes (local calls)


So the calls to 416 and 437 may not be "local" as local calls are not so-called covered by Public Mobile.  ITry dialling with a 1 to complete the calls.  It should remove the message, as the message is most likely saying 'charges may apply' but they won't.

I'm in a 226 area code, and I can't call without the 1 to other areas off 226 as they are long distance.  519 also, and whatever the new overlay is in South Western Ontario.

 

If it still doesn't work, try adding long distance minutes (200 or 400 pkg), and if it still fails, contact the moderators to reprovision your account.

 

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Good Citizen / Bon Citoyen

Re: Can notmake or recieve calls

1) the $10 plan is for ALL OF CANADA

2) I have called those same numbers regulary for 6 months.Area codes used are NOT long distance.

3) Incoming calls also do not come through. All calls go to voice mail.