07-23-2019 09:58 AM - edited 01-05-2022 08:23 AM
Hi there,
I've transferred my number from lucky mobile to public mobile.
After activation I'm able to call, use internet, text message but can't receive any call because of the porting issue hope so. How to fix the issue any idea?
Your experience in this regard will be highly appreciated!
Solved! Go to Solution.
07-24-2019 12:33 PM
@shaharul007 wrote:None of them from the moderator team replied me in last two days after sending several message and the problem is still there. What can I do now? Please suggest me.
Unfortunately, you need the moderators to fix a failed porting request.
07-24-2019 11:30 AM
None of them from the moderator team replied me in last two days after sending several message and the problem is still there. What can I do now? Please suggest me.
07-23-2019 10:07 AM
@shaharul007, the typical advice when porting is to continue to use the existing service until it stops working which is an indicator that the port has been completed. Until the port is completed, phone calls will not be received properly in the Public Mobile end anyway. Note that if the old service continues to function for more than a few hours, that may indicate a stuck port which will require moderator team assistance as already advised.
07-23-2019 10:02 AM
@shaharul007 wrote:Hi there,
I've transferred my number from lucky mobile to public mobile.
After activation I'm able to call, use internet, text message but can't receive any call because of the porting issue hope so. How to fix the issue any idea?
Your experience in this regard will be highly appreciated!
It seems there's a issue for the porting. You may need contact moderator team for help:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
07-23-2019 10:02 AM
@shaharul007 wrote:Hi there,
I've transferred my number from lucky mobile to public mobile.
After activation I'm able to call, use internet, text message but can't receive any call because of the porting issue hope so. How to fix the issue any idea?
Your experience in this regard will be highly appreciated!
Ports can take from 5 mins to 2 Hours + to fully complete.
If you still have an issue after a few hours, your port may be stuck. Please contact a moderator to assist
Contact them through this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Please provide as much detail as possible.
07-23-2019 10:01 AM - edited 07-23-2019 10:02 AM
@shaharul007 wrote:Hi there,
I've transferred my number from lucky mobile to public mobile.
After activation I'm able to call, use internet, text message but can't receive any call because of the porting issue hope so. How to fix the issue any idea?
Your experience in this regard will be highly appreciated!
It's normal at the beginning after a port number but after more than 3 hours you need to reach the moderator here for more help..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 waiting time is few hours to 2 days but they work 7/7 days.
You will received a text after the port is complete from public mobile. Keep your account active