cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Jenniyah
Good Citizen / Bon Citoyen

Re: Bonus data used before plan data ran out

Previous cycle only used like 50mb.

 

That's why I'm confused what happened.....

 

I've pm the moderator.  Only they can solve this it looks like

esjliv
Mayor / Maire

Re: Bonus data used before plan data ran out

HI @Jenniyah ,

You mentioned your "previous" cycle only used 50mb. So when you renewed, your plan did not go back to 1GB? Is that what happened?

In case it is not clear, Every 30-day cycle your PLAN Data resets.

But your add-on will continue to be carried over until used up.

Jenniyah
Good Citizen / Bon Citoyen

Re: Bonus data used before plan data ran out

The previous month is not enough used to have the 3gb kick in.  That's the issue... either way.. only moderator can help. 

AE_Collector
Mayor / Maire

Re: Bonus data used before plan data ran out

@Jenniyah 

On what are you basing your estimations of the amount of data you use each month? It is very easy to have something start using data unexpectedly and go through significant amounts of data. My guess would have been that your bonus data was tapped into during the previous billing period and then at renewal you have gone back to your included plan data but not if your phone really only used 50mb (virtually nothing) last month. You can see your daily use of data in the online Self Service area.

 

AE_Collector

Jenniyah
Good Citizen / Bon Citoyen

Re: Bonus data used before plan data ran out

I'm basing off usage history. Which lists daily usage.

 

The previous month had no where near 1GB usage. 

 

I"ve only had this account for 1.5 months, so it was easy to see the past usage. 

AE_Collector
Mayor / Maire

Re: Bonus data used before plan data ran out

@Jenniyah 

 

Okay, sounds to me like tome to contact a moderator to take a look at what is happening. Let us know what they find!

 

AE_Collector

Need Help? Let's chat.