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Good Citizen / Bon Citoyen

Bonus 500mb Data

I joined Public Mobile yesterday.  I do not seem to have the bonus 500mb of data to bring the plan up to the 2GB.  What do i have to do to get the extra as advertised on the $35 plan?

 

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Town Hero / Héro de la Ville

Re: Bonus 500mb Data

@Ross2 hi you need to be registered for auto-pay to qualify. goto your plan details and check to see if it says $35 1.5gb + 500mb

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Mayor / Maire

Re: Bonus 500mb Data

Welcome to PM @Ross2 according to the plan details it may take up to 7 business days for the 500mb bonus to be applied. If it isnt there by then contact the moderators and ask them to add it for you. Stay safe. 

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Retired Oracle / Oracle Retraité

Re: Bonus 500mb Data


@gblackma wrote:

Welcome to PM @Ross2 according to the plan details it may take up to 7 business days for the 500mb bonus to be applied. If it isnt there by then contact the moderators and ask them to add it for you. Stay safe. 


For a bit, I forgot about this requirement until I was given a reminder, but this bonus only applies to online activations., When a new account is activated online, the extra 500MB is listed in the plan and promo details before you make a payment.

 

@Ross2  If you activated in-store, you'll need to schedule a plan change to the one with the extra data. 

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Good Citizen / Bon Citoyen

Re: Bonus 500mb Data

I activated online. Thanks

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Good Citizen / Bon Citoyen

Re: Bonus 500mb Data

I did sign up for autopay, plan only shows 1.5Gb, Thanks

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Good Citizen / Bon Citoyen

Re: Bonus 500mb Data

Ok Thanks

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Good Citizen / Bon Citoyen

Re: Bonus 500mb Data

Plan just shows 1.5Gb. I did sign up for autopay.

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Town Hero / Héro de la Ville

Re: Bonus 500mb Data

@Ross2 hi contact customer support mods here

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


make sure to check your inbox(top right corner envelope icon) periodically, for a response

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Model Citizen / Citoyen Modèle

Re: Bonus 500mb Data

@Ross2  check your selfserve account in a couple of days, if its not there then contact a moderator.