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Great Neighbour / Super Voisin

Bad sevice

I joined Public Mobile exactly 1 week ago, and I have been getting horrible data and phone service. At 7 am this morning, my phone showed "no service". I was not able to make or receive calls, text or use my data. That has happened numerous times throughout the week. The service was so bad last night, I had to restart my phone because I was not able to hear the person on the other line clearly. 

The Internet is even worse. It switches from 3G to LTE whenever it wants.

If I leave Public Mobile now, do I still have to pay for the month?

If I decide to stay, does the service get better?

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Oracle

Re: Bad sevice


@vpierre wrote:

I joined Public Mobile exactly 1 week ago, and I have been getting horrible data and phone service. At 7 am this morning, my phone showed "no service". I was not able to make or receive calls, text or use my data. That has happened numerous times throughout the week. The service was so bad last night, I had to restart my phone because I was not able to hear the person on the other line clearly. 

The Internet is even worse. It switches from 3G to LTE whenever it wants.

If I leave Public Mobile now, do I still have to pay for the month?

If I decide to stay, does the service get better?


@vpierre 

a) PM is prepaid so whenever you leave there is no refund.

b) Service is unlikely to improve if your specific location is poorly located relative to the Bell/Telus towers, or if your phone is missing some of the PM frequencies. I find forcing my phone to 3G only improves reception where I live.

Network Frequencies at PM

  • 4G LTE/LTE Advanced: 700 MHz, 850 MHz, 1900 MHz; 2100 MHz downlink with 1700 MHz uplink (AWS).

  • HSPA (3G): 850 MHz, 1900 MHz (UMTS).


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
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Model Citizen / Citoyen Modèle

Re: Bad sevice

I'd be curious to know who your service provider was before? 

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Great Neighbour / Super Voisin

Re: Bad sevice

I was with Rogers before. I only left because of the appealing prices with PM.

But I'm wondering if all the dropped and missed calls due to bad service is worth the switch.

 

 

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Great Neighbour / Super Voisin

Re: Bad sevice

I'm sorry to hear that. When I joined I was lucky to have a smooth sailing for a few years now. The price is very affordable, I hope we can help you get to the bottom of your issues, because I can personal say it was worth it for me on this service!

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Model Citizen / Citoyen Modèle

Re: Bad sevice

That's too bad, public uses/is the same network as telus so if you were on telus or Koodo before it could be the sim or setting on your device. But it doesn't hurt to try the SIM card in a different phone to troubleshoot 

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Good Citizen / Bon Citoyen

Re: Bad sevice

That's to bad, we were with Rogers for years and my service is exactly the same on PM.

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Mayor / Maire

Re: Bad sevice

@vpierre  Does your signal improve once you leave home? Or is it generally poor? Have you tried using airplane mode to get a better connection to the network?