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Hen555
Good Citizen / Bon Citoyen

Bad news for people who switched to Koodo!

I switched yesterday to Koodo and like many of you took advantage of the $50 refer a friend deal. I got my cousin to refer me and happily switched to Koodo to get a total of $150 credits for the PM switchover.

 

Just got off the phone with Koodo billing and they told me no one will be getting the $50 referal deal if they switched from the Public Mobile through the offer.

 

No where does it state we cannot use this but on their side they have a note that says they cannot add any more promos on top of the public mobile switch promo.

 

Using my arguments over the phone they gave me $25 credit because I spent about an hour on the line with Koodo. Even the koodo store told me it would work and helped me do the referal. At first they did not know if it would work but then they transfered me to the supervisor who contacted the other team and got the answer.

 

 

It will take about 1 month for them to process the referal request so in 1 month you can expect to be rejected. 

 

I am not sure whether you should call them now or wait for the rejection ...because what if it actually gets accepted.

 

Luddite
Oracle

Re: Bad news for people who switched to Koodo!

Always wait to see if the error remains in your favour. Complaining can come later if needed. This is a generic opinion as I am not impacted by the Koodo offer.


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
poutinecity
Great Citizen / Super Citoyen

Re: Bad news for people who switched to Koodo!

Seems like Telus is trying to make a lot of enemies. 

shawnie_boy
Model Citizen / Citoyen Modèle

Re: Bad news for people who switched to Koodo!

I doubt it is true. The referral offer terms are very clear. If they don't allow it, watch out CCTS complaints against Koodo. 

 

Furthermore, I have already received the email stating I will get $50 and referral is approved. 

 

You can't trust anything these reps say, they are all a bunch of idiots who speak out of their ******

makkahn28
Mayor / Maire

Re: Bad news for people who switched to Koodo!

Telus, Maybe they need a WANTED Pic, a Reward to collect on their bad behavior

Zozr
Good Citizen / Bon Citoyen

Re: Bad news for people who switched to Koodo!

Highly doubt this is true. 

MoreYummy
Mayor / Maire

Re: Bad news for people who switched to Koodo!

If this is the case, even more angry people after all these mess recently.

shawnie_boy
Model Citizen / Citoyen Modèle

Re: Bad news for people who switched to Koodo!

If it doesn't state it in the terms, it is fine. Sure they can end the program, but I think they have a legal obligation to pay out for anyone who completed the terms prior to them ending or changing the program. 

Mana
Mayor / Maire

Re: Bad news for people who switched to Koodo!

If it says somewhere in their terms and conditions of the 5gb $40 deal that you cannot combine it with any other offers or promo then maybe you can't get the $50 referral. 

Re: Bad news for people who switched to Koodo!

I'm not saying that was deliberate or anything, but customer service and billing representives do sometimes make mistakes.  The person may have been informed of wrong information or misinterpreted something else that was read or said to him or her. 

 

I leaning towards that you'll be fine and receive the $50 referal credit just fine.  This is something that they advertised and it's doubtful that they programmed some type of exception to dissallow the credit just for people who take advantage of a migration offer.

 

If nothing is mentioned in the terms of the referal offer about not allowing former Public Mobile customers to receive this and you end up not receiving the $50, contact Koodo again.  If they still refuse to budge, you can askto speak to another representitive or even file a CCTS complaint.

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