04-15-2017 11:18 AM - edited 01-05-2022 01:57 AM
Hello Community,
It has been a while since I last posted an update on the issues we faced last November and many of you are wondering what we have been up to.
The team has been hard at work: we started by listening to your feedback and analyzing the issues that prevented you from having a great experience when singing up and porting your number to Public Mobile. From there, we put together a plan to fix these issues as fast as possible, prioritizing any issues that prevented customers from using their service.
I’m happy to report that we have come a long way and many of the issues we had have been fixed (YAY!). That said, we are aware that there are still kinks to iron out and issues that need fixing (and some that resemble fixed issues, making it a little confusing to explain) so I want to assure you that we are continually working to improve our systems. This is a priority for us and we have an “all hands on deck” approach to prioritize and resolve customer impacting issues in order to make your experience better.
Here are a few examples of some of the most recent bugs we squashed:
And that’s only the beginning! We are committed to continuing to fix bugs as they come up and deliver a service you can rely on.
To finish off, I want to thank you all for your patience and for your support as we continue to grow, learn, and get better as a business.
Sincerely,
Dave
04-15-2017 02:39 PM
Thanks for keeping us updated on fixes to the online portal. Keep up the good work.
04-15-2017 12:10 PM - edited 04-15-2017 02:37 PM
04-15-2017 12:06 PM
Thank you for the update, in hope of seeing a better glitch free system
04-15-2017 11:30 AM
That's great! Thanks very much for the update, Dave. It's good to hear that, slowly but surely, bugs are being ironed out and improvements are being made.
04-15-2017 11:25 AM - edited 04-15-2017 11:26 AM
Very good, keep this up!! Love these updates.
Kudos for working and posting this up on Easter weekend.
04-15-2017 11:20 AM - edited 04-15-2017 12:40 PM
Congrats, this is reassuring! Does that mean it's time for another 12GB promo?