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Town Hero / Héro de la Ville

Alternate phone number in the my plan section

Has anyone ever got a call from PM? I'm curious since looking at some of the problems posted here, I would think they would have. Thanks.


Accepted Solutions
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Mayor / Maire

Re: Alternate phone number in the my plan section

Your alternate phone number is used to verify that you are the owner of your account if you forgot your PIN#.

 

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

View solution in original post


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Mayor / Maire

Re: Alternate phone number in the my plan section

I only heard about the problems with the port. People did receive calls from  pm/Telus employees if information was insufficient or something was wrong. I never heard of any other call which doesn't mean it didn't happen, so I would still keep the correct alternative number. If you don't have any I recommend fongo. 

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Great Citizen / Super Citoyen

Re: Alternate phone number in the my plan section

I never heard of getting call from them

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Mayor / Maire

Re: Alternate phone number in the my plan section


@zblackma wrote:

Has anyone ever got a call from PM? I'm curious since looking at some of the problems posted here, I would think they would have. Thanks.


No calls, only text messages.

Highlighted
Mayor / Maire

Re: Alternate phone number in the my plan section

Your alternate phone number is used to verify that you are the owner of your account if you forgot your PIN#.

 

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

View solution in original post

Highlighted
Mayor / Maire

Re: Alternate phone number in the my plan section

@zblackma  @popping  is correct that it can also be used as an identifier for verification purposes. The escalations department of public mobile will call customers to settle disputes or leave a number for the customer to call that department.

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Town Hero / Héro de la Ville

Re: Alternate phone number in the my plan section

Thankyou. Appreciate that you took the time to reply. Will accept this as my solution. 

 


@popping wrote:

Your alternate phone number is used to verify that you are the owner of your account if you forgot your PIN#.

 

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount