All three of my accounts are deactivated after system maintenance. Anyone know why???

[Beccawolfe]

So we have three accounts through public mobile. We have auto renew on the 10th of April all of our accounts have been deactivated. But no attempted a payment has been made.

[SLOPES]

My father and Step mothers account her deactivated today. They had to manually make payments to activiate accounts even though Autopay is enabled. This doesnt help with me tryign to keep them on the platform.

EDIT: PM customer service is bar none the best cell phone service I have ever receieved. They have taken care of everything and more.

[Lieux]

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@Beccawolfe wrote:

So we have three accounts through public mobile. We have auto renew on the 10th of April all of our accounts have been deactivated. But no attempted a payment has been made.

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And @SLOPES the only way to receive help is to write message to the moderator here...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain your problems. Patience...

[David11]

Same thing happened to me, I was on a phone interview. Had to ran to a computer to make a payment to activate my plan. 

[Lieux]

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@David11 wrote:

Same thing happened to me, I was on a phone interview. Had to ran to a computer to make a payment to activate my plan. 

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It seems to have a problem with different things today...

[oonh]

I'm having a similar problem. My account was deactivated, but today is only 87 days into the 90 day plan. I have autopay enabled, but no attempt was made to charge my credit card. The account page says the next payment is due two days from now on Apr 10 (89th day of the 90 day billing period, the correct day to charge).

[duroche]

Similar issue here - at least two accounts I know of on auto pay have been suspended. I have messaged the moderators. The suspend/unspsupend trick via lost stolen has not worked.

[SLOPES]

They have been messaged, just posting so people can see they arent alone.

[kidsndog]

Just posted that the exact same nightmare has happened with the six phone lines my family has with Public Mobile. Grrrr! This is a PR nightmare for them.

[Moderator_Team]

Hello everyone!

Please note that we are aware certain plans have expired before their due date, but we do have a solution in place, which will be applied to the affected accounts, within the next 15-20mins.

I do apologize for the inconvenience, but it was flagged and will be resolved, so please bare with us!

Thank you,

Ashley