All calls go to voicemail

[Shankey]

New activation,all income calls go to voicemail 

[Anonymous]

can you do try reseat the SIM card

1.power down,

2.take out the SIM card,

3.wipe it clean,

4.put it back and power it up,

5.toggling airplane mode off/on

it happened sometime you know, A normal reboot without reset didn't work.  At least try it,

only work after reseating the SIM card.

if is still have same issue you have to Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• or you can send a private message to Moderator_Team by Click here. 
• You’ll need to be logged in to your Community account for the link to work.

• In your message put it, please include.
  
• your account number,
  
• your phone number,
• your account PIN,
• explanation to them nice Team and nice service

      Good Luck

[RosieR]

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@CS_Agent wrote:

Hello there!

I will recommend you to create a ticket through the Chatbot, so one of the MODs can check into your account and see what is going on with your service.

Best Regards

PM Team 

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There you go @Shankey  the Moderator_Team recommends that you create a ticket through the Chatbot .   Click the chat bubble as shown in the image.   Type "submit ticket"

Good luck

Aloha

RosieR

[CS_Agent]

Hello there!

I will recommend you to create a ticket through the Chatbot, so one of the MODs can check into your account and see what is going on with your service.

Best Regards

PM Team 

[esjliv]

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@Shankey wrote:

New activation,all income calls go to voicemail 

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@Shankey 

If you ported from a landline it could take up to 7 days to complete (but usually less)

Make sure you do not cancel your previous provider's services until the port is complete.

Incoming calls are usually the last to port over.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Are your other services working: outgoing calls, in/out texts, data?

[BlueB]

In the unlikely event you have (unconditional) Call Forwarding enabled to Voicemail... you can disable this via your phone settings, or should be able to reset/cancel Call Forwarding by dialing: #21# ...then try having somebody call you again.  Any luck?

[hTideGnow]

did you just activated today?

outgoing calls no problem?

how about incoming text?

try this:  power off the phone, take the SIM out and wipe it clean a bit.  Put the SIM back and power it back up.  Now, you can try testing incoming calls.

[HALIMACS]

@Shankey 

Incoming calls are the last to complete the porting process. (presuming you are porting from another mobile provider)

Be sure to keep your old SIM in phone to receive authorization text from prior provider, then you can replace it with your new Public Mobile SIM card.

Other options to try include:

• rebooting phone
• toggling airplane mode off/on
• resetting network connections
• removing then replacing the Public Mobile SIM card