Activated account at Walmart and received email from you in French. Can I get it in English please?

[Recia285]

Thanks I tried several times but still can’t get it in English.  New emails seems to be coming in English.

[popping]

@Recia285 

You need to create a self-serve account using https://selfserve.publicmobile.ca/self-registration/ before you can manage your account online.

Welcome to PM and enjoy your savings.

[Helpershelper]

@Recia285 

Yes you can have that information in English.

[will13am]

@Recia285 , the preferred language defaults to English.  I guess the agent did not ask about preferred language.  That said, it is surprising that Public Mobile is not sending out notifications such as this in both languages.  

[Anonymous]

 @Recia285 

Although it IS another location of your account number if you're interested. It's embedded in the To:.

Edit: @Staliger : not in the self-serve.

[Staliger]

@Recia285 Welcome to PM! Yes, when I got my first SIM, my welcome message wasn't in English, but it doesn't have any critical info there. As was mentioned, you can change your default language in settings of your account.

[computergeek541]

@Recia285 The welcome e-mail message doesn't really do anything. To change the default language of your account, you'll need to open a ticket by going to https://publicmobile.ca.ada.support/chat .