03-16-2018 09:16 AM - edited 01-05-2022 04:28 AM
Not sure if anyone experience this but I was trying to porting my activate public mobile number, but it failed because it's deactivated. I was on the phone with the activate number when then ported. My phone was disconnected and the porting fail. Now my account is disabled and I can't port my number. How can my public mobile account be deactivated before ported over to Koodo?
I also added $20 to ensure my number doesn't get deactivated on the next cycle.
This seems like a bug in the system. Anyone else experience this?
Solved! Go to Solution.
03-16-2018 02:28 PM
Turns out my number didn't port over successfully and was in limbo.
Koodo agent had to call public mobile helped me fix the number.
Thank you all.
03-16-2018 12:23 PM
hope your last interaction with PM will be a quick one.
03-16-2018 11:51 AM
@wl3chanwrote:I can't login into my account anymore, it's disabled.
I made the $20 payment a few days ago before porting and scheduled the new plan for the next billing cycle which is suppose to happen tomorrow.
Then, unfortunately, you will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:00PM (ET).
03-16-2018 11:45 AM
I can't login into my account anymore, it's disabled.
I made the $20 payment a few days ago before porting and scheduled the new plan for the next billing cycle which is suppose to happen tomorrow.
03-16-2018 11:22 AM
@wl3chan See if you can login to your account. If you made a 1 time payment for $20 and turned off autopay, it may still be showing.
This scenario could happen if you tried to change your plan after it had already expired.
Otherwise, it's a Koodo-PM system glitch.
03-16-2018 10:49 AM
I topped up with $20 and change my next billing cycle to a $20 plan for this exact reason and it still happened.
03-16-2018 10:46 AM
@wl3chan, this could only occur if there was a renewal happening coincident with the port. The solution is to switch to a minimum cost plan and top up.
03-16-2018 10:26 AM
You figure that closing the PM account should be the last step of the Koodo-PM port proccess. Even if they have to set up a temp number on the PM account until the port is confirmed successful.
03-16-2018 09:40 AM
Yeah I've reached out to Koodo they said I need to contact public mobile to reactivate my account cause it got disabled. I've sent a private message to moderator. Hopefully this resolved soon. Will update as soon as I get an answer.
I just don't understand how this can happen and wanted others to know about the issue if this is a bug in the system.
03-16-2018 09:32 AM
That's odd, looks like something went wrong during the porting process. Have you reached out to Koodo already? You should also send a message to the moderators here on Public Mobile to see if they can tell you what happened..