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4G is working but can't call out and receive calls

hoodzhj
Good Citizen / Bon Citoyen

I bought a new phone required a Nano SIM card. So I activated a new SIM card for this phone. Now the 4G data is working, but I can't call out and receive call via this phone. How to solve this problem? I have rebooted for several times, still not working.

33 REPLIES 33

HI. Depending on your Handset, You may NOT be able to do Data and Talk + Txt at the same time.

 

Go into settings and see if you can switch off the 4G LTE and revert to 3G Mode.

 

That may Solve the issue you're experiencing 

DK
Model Citizen / Citoyen Modèle
@Cyber, I think he just put a new sim in existing account or at least that's the way I read it.

@hoodzhj can you tell what the phone is doing when you try to make a call. Did you change the plan to just data only by mistake?

We need some more details. Log in and tell us what shows under your plan details pls!

Cyber
Mayor / Maire

@hoodzhj,

 

If you had a previous ACTIVE account with Public Mobile, you simply had to update your SIM card number in your account.

 

Why did you create a second account ?

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