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Good Citizen / Bon Citoyen

Re: $40/4GB Plan - getting $10/month price INCREASE!

Me too

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120 minus My Rewards. Per your own promotional material and answers to customers, "as long as you remain an active customer, and don't change your plan, you'll get to keep the plan at the same rate".

 

Please contact me directly to discuss the matter further.

If you do not respond within a reasonable time frame I will assume that you reject all communication on this topic and proceed with a complaint to the CCTS and then the CRTC.

Highlighted
Great Neighbour / Super Voisin

Re: $40/4GB Plan - getting $10/month price INCREASE!

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120.

 

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: h ttps://productioncommunity.publicmobil ... td-p/77350

 

Please contact me directly to discuss the matter further.

If you do not respond within a reasonable time frame I will assume that you reject all communication on this topic and proceed with a complaint to the CCTS and then the CRTC.

 
 
Highlighted
Good Citizen / Bon Citoyen

Re: $40/4GB Plan - getting $10/month price INCREASE!

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120.

 

 

 

Per your own promotional material and answers to customers:

 

 

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote:

Highlighted
Deputy Mayor / Adjoint au Maire

Re: $40/4GB Plan - getting $10/month price INCREASE!

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120 minus My Rewards on four cellphones in my household that I have had since the Fall 2016 Promo.

 

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: https://productioncommunity.publicmobil ... td-p/77350

 

Please contact me directly to discuss the matter further. If you do not respond within a 24 hr time frame I will assume that you reject all communication on this topic and I will proceed to file a complaint to the CCTS for each household member.

 
 
 
Highlighted
Good Citizen / Bon Citoyen

Re: $40/4GB Plan - getting $10/month price INCREASE!

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120.

 

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: h ttps://productioncommunity.publicmobil ... td-p/77350

 

Please contact me directly to discuss the matter further.

If you do not respond within a reasonable time frame I will assume that you reject all communication on this topic and proceed with a complaint to the CCTS and then the CRTC

Highlighted
Great Neighbour / Super Voisin

Re: $40/4GB Plan - getting $10/month price INCREASE!

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120 minus My Rewards that I have had since the Fall 2016 Promo.

 

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: https://productioncommunity.publicmobil ... td-p/77350

 

Please contact me directly to discuss the matter further. If you do not respond within a 24 hr time frame I will assume that you reject all communication on this topic and I will proceed to file a complaint to the CCTS.

Highlighted
Good Citizen / Bon Citoyen

Re: $40/4GB Plan - getting $10/month price INCREASE!

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120 minus My Rewards that I have had since the Fall 2016 Promo.

 

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: https://productioncommunity.publicmobil ... td-p/77350

 

Please contact me directly to discuss the matter further. If you do not respond within a 24 hr time frame I will assume that you reject all communication on this topic and I will proceed to file a complaint to the CCTS.

Tags (1)
Highlighted
Great Neighbour / Super Voisin

Re: $40/4GB Plan - getting $10/month price INCREASE!

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120 minus My Rewards on my plan for over a year.

 

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: https://productioncommunity.publicmobil ... td-p/77350

 

Please contact me directly to discuss the matter further.

If you do not respond within a reasonable time frame I will assume that you reject all communication on this topic and proceed with a complaint to the CCTS and then the CRTC.

Highlighted
Great Neighbour / Super Voisin

Re: $40/4GB Plan - getting $10/month price INCREASE!

Hello to the Public Mobile moderator team.

 

This 25% price increase is unlawful due to the misleading advertising on the rate that I signed up for: If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises.

 

No Surprises? Shame on you.

 

If I switch to Koodo as you recomend before March 20th, I lose more than half of the service period that I pre-paid for on Feb 12th. Your offer of $100 barely covers that loss plus the cost of a Koodo SIM. Furthermore this $40 Koodo plan does not include the $5 in rewards I have accumulated for each month, and so it is a price increase.

 

I would like to keep my $120 per 90 day plan with all My Rewards factored in, for as long as I pay for it, as was written in the original details of my plan.

 

Please respond soon, thanks.

Owen

 

 

Highlighted
Great Neighbour / Super Voisin

Re: $40/4GB Plan - getting $10/month price INCREASE!

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120 minus My Rewards that I have had since the Fall 2016 Promo.

 

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website for this quote: https://productioncommunity.publicmobil ... td-p/77350

 

Please contact me directly to discuss the matter further. If you do not respond within a 24 hr time frame I will assume that you reject all communication on this topic and I will proceed to file a complaint with the CCTS.

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