What happens to personal information?

[Wayworn]

Just wondering if one ports out to another provider what happens to the accounts personal info such as payment method etc.

Also would the community account be deleted?

[Wayworn]

GOOD NEWS -- All I had to do is to contact CS and within 1/2 hr it was done -  Cut and pasting the helpful's agent Osvaldo PM support agent response ---------

 The credit card is been successfully removed,

If you have any other questions, feel free to reach out to me. I am at your service.
Kind Regards!
Osvaldo
PM support agent

[Phil_Adelphus]

@Wayworn  Also would the community account be deleted?

I don't think so, some still continue to post here after leaving.

[will13am]

@Wayworn , if you do leave, be sure to have support remove your payment card information.  There is just too many cases of dead accounts still taking payment.  As for customer information, I would presume that the account information remains in the digital abyss for a very long time.  There might be record keeping requirements.  BTW, if your current plan is unsuitable and you find better elsewhere, vote with your wallet.  It is the equitable thing to do.  

[eddieO]

@Wayworn for the life of me I don't understand why PM sets these conditions. Customers should be able to select any plan that they have available to existing and new customers regardless of price point. Sometimes things come up in life where we could really use a break, some flexibility would go a long way.

[hTideGnow]

HI @Wayworn 

so, you are going to leave PM then?

[Wayworn]

Yes joined a couple of months ago and have no complaints. 

[eddieO]

@Wayworn after porting out the account is closed but I can't say with 100% certainty that payment info is removed completely but there definitely would be no further payments charged. After porting out you could contact the CS_agent to confirm the credit card information has been removed but make sure your new service is working fully under your existing number first

[hTideGnow]

HI @Wayworn 

I thought you just joined.  But are you porting out ?

honest, we don't know the answer.  Best to ask support agent directly

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437