Thank you to everyone who contributed to the great conversations this month!
We'd like to encourage community members to congratulate other members and share comments under this thread. However, we will keep the Top Contributors announcement featured.
Thanks again for all your amazing support😁!
- Public Mobile Team
Congratulations everyone on a job well done. 2 months in a row with 900+ solutions by under 20 dedicated members of the community. Is this an indication of the success of the new community model of having a dedicated "Get Support" board and an ad hoc catch-all used to resemble a "Lounge" board? Or does this just show the success of members who just point the way towards customer support? Makes me wonder just how many solutions were exactly that? And how many solutions were actually achieved by problem solving without the need of customer support? 🤔
👉👉All customer support is online 👈👈
👉1-with community members and customers here on the public forum, or
👉2-with customer support (CSA) through private messaging: 2 methods found here,
@esjliv August rewards may not yet been applied but the period to contribute towards them has ended. If I personally received any myself or not, I wish the best to everybody especilly the ones that step up and contribute to the communite. Hope we all continue to strive to move the community and Public Mobile in a positive direction.
@umnikke8 - if you received $2 off your bill in August 11th renewal, and should have received $1 (being at Top 50%), I believe you were provided a double reward. Just nod and accept it; a glitch in your favour.
Hi @umnikke8 ,
This July 2022 - Top 50% badge you see in your profile, would have been applied to your August renewal. So that makes sense.
Perhaps, in June your contribution level was not eligible for any community reward.
@danielj - I don't believe August community rewards have been applied yet. 🙂 Check My Rewards accounts around the 6-7th of the month to see if any are applied at that time.
Congratulations to all the August 2022 contributors. Let us continue to strive for the community and Public Mobile to improve as a whole.
Oh, this announcement is actually for July contributors and awardees @danielj 😀
August has not been awarded yet.
Congrats and thank you to July contributors and awardees!
Is this still getting sorted out? Is there any way to tell if you are a top contributor without the badges?
@umnikke8 - Badges are not required to see what Community Reward you may have been awarded within a calendar month. There are two ways you can check:
1-log into My Rewards and see if there is a dollar value under the "Helping Others" area: https://publicmobile.ca/en/on/myrewards/dashboard
$'s are normally awarded around the 6-8th of each month. And once your plan renews, the "Helping Others" will go back to $0.
2-For rewards that have already been applied to accounts, check your "View Payment History" in your My Account: https://selfserve.publicmobile.ca/en/account/payment/payment-history
The amounts will be listed as "Reward - Community".
**It would be nice if the terminology was consistent for a greater understanding @J_PM , rather than "Helping Others" (My Rewards) and "Reward - Community" (My Account, under payment history).
Can this be added to a feedback/improvement list? 🙂
Thank you for flagging this.
We had some issues with the badge system in the past. It was confirmed this issue was resolved. I'll take this away and get the badges added for May and June.
HI @J_PM , sorry, you can think that I am obsessed with the badge (LoL).
The May badges were given out shortly after but the Jun badges still not there.