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Top Contributors 2022

J_PM
Public Mobile
Public Mobile

Hey Community, 

 

Thank you to everyone who contributed to the great conversations this month! 

 

We'd like to encourage community members to congratulate other members and share comments under this thread. However, we will keep the Top Contributors announcement featured.

 

Thanks again for all your amazing support😁

 

- Public Mobile Team 

122 REPLIES 122

darlicious
Mayor / Maire

Congratulations everyone on a job well done. 2 months in a row with 900+ solutions by under 20 dedicated members of the community. Is this an indication of the success of the new community model of having a dedicated "Get Support" board and an ad hoc catch-all used to resemble a "Lounge" board? Or does this just show the success of members who just point the way towards customer support? Makes me wonder just how many solutions were exactly that? And how many solutions were actually achieved by problem solving without the need of customer support? 🤔

 

Or....

 

👉👉All customer support is online 👈👈

 

👉1-with community members and customers here on the public forum, or

 

👉2-with customer support (CSA) through private messaging: 2 methods found here, 

 

👉https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Outdoorsman
Model Citizen / Citoyen Modèle

Congratulations and a big thanks to all who help out in the community !!

porcupine
Model Citizen / Citoyen Modèle

wow congrats great job

danielj
Town Hero / Héro de la Ville

@esjliv August rewards may not yet been applied but the period to contribute towards them has ended. If I personally received any myself or not, I wish the best to everybody especilly the ones that step up and contribute to the communite. Hope we all continue to strive to move the community and Public Mobile in a positive direction.

Good point as they seem to lag sometimes for months so have to keep your eyes peeled for sure

umnikke8
Great Citizen / Super Citoyen

I glitch is still a glitch, positive or negative. Next time it could go wrong in a way that's not even detectable. Just pointing it out for Public to keep looking at, as badges may still not be working properly.


@umnikke8 wrote:

@esjliv If the July badge applies to my August bill, the reward doesn't match the badge. And with no...


@umnikke8  - if you received $2 off your bill in August 11th renewal, and should have received $1 (being at Top 50%), I believe you were provided a double reward. Just nod and accept it; a glitch in your favour.

 

esjliv_0-1662077170891.png

 

Hi @umnikke8 ,

This July 2022 - Top 50% badge you see in your profile, would have been applied to your August renewal. So that makes sense.

esjliv_0-1662076126605.png

Perhaps, in June your contribution level was not eligible for any community reward.

 

@danielj - I don't believe August community rewards have been applied yet. 🙂  Check My Rewards accounts around the 6-7th of the month to see if any are applied at that time.

 

danielj
Town Hero / Héro de la Ville

Congratulations to all the August 2022 contributors. Let us continue to strive for the community and Public Mobile to improve as a whole.

umnikke8
Great Citizen / Super Citoyen

I'm still confused. A July badge has appeared, no June, but a reward for a different community level appeared on my Aug 11 payment, before the announcement for July and nothing showing in my rewards account for next cycle.

Thanks @J_PM 

 

Yeah.. i see the Jun badge already.  Thanks for the work Team PM!!

@hTideGnow 

 

Good News! The badges are up and running again. Expect June and July to be added shortly. 

 

Thank you!

 

Community_QA
Model Citizen / Citoyen Modèle

Why they have to lock the announcment post? yes, some people congrats other and got 10 bravos.. so??


@danielj wrote:

Congratulations to all the August 2022 contributors. Let us continue to strive for the community and Public Mobile to improve as a whole.




Oh, this announcement is actually for July contributors and awardees @danielj 😀

August has not been awarded yet.

 

Congrats and thank you to July contributors and awardees!

danielj
Town Hero / Héro de la Ville

Congratulations to all the July 2022 contributors. Let us continue to strive for the community and Public Mobile to improve as a whole.


@umnikke8 wrote:

Is this still getting sorted out? Is there any way to tell if you are a top contributor without the badges?


@umnikke8  - Badges are not required to see what Community Reward you may have been awarded within a calendar month. There are two ways you can check:

 

1-log into My Rewards and see if there is a dollar value under the "Helping Others" area:  https://publicmobile.ca/en/on/myrewards/dashboard

 

$'s are normally awarded around the 6-8th of each month. And once your plan renews, the "Helping Others" will go back to $0.

 

2-For rewards that have already been applied to accounts, check your "View Payment History" in your My Accounthttps://selfserve.publicmobile.ca/en/account/payment/payment-history

The amounts will be listed as "Reward - Community".

 

 

**It would be nice if the terminology was consistent for a greater understanding  @J_PM  , rather than "Helping Others" (My Rewards) and "Reward - Community" (My Account, under payment history). 

Can this be added to a feedback/improvement list? 🙂

umnikke8
Great Citizen / Super Citoyen

Is this still getting sorted out? Is there any way to tell if you are a top contributor without the badges?

@hTideGnow we're having a minor issue with applying June badges. Our digital team is working through a fix asap. 


@J_PM wrote:

@hTideGnow 

Thank you for flagging this. 

 

We had some issues with the badge system in the past. It was confirmed this issue was resolved. I'll take this away and get the badges added for May and June.


HI @J_PM   , sorry, you can think that I am obsessed with the badge (LoL).

The May badges were given out shortly after but the Jun badges still not there.   

 

dyardeni
Good Citizen / Bon Citoyen

Good Job!

danielj
Town Hero / Héro de la Ville

Congratulations to all the June 2022 contributors. Let us continue to strive for the community and Public Mobile to improve as a whole.

JL9
Mayor / Maire

ugggh - hopefully you get word today then. I just saw the May badge notification come up, so timeliness is not always a priority it seems lol

MrSpock
Deputy Mayor / Adjoint au Maire

@hTideGnow it was stupid  now I am a dead  sci fi character so much better lol

hi @MrSpock Yes, i know you are  experience regular.    Why don't you use the old username?  

MrSpock
Deputy Mayor / Adjoint au Maire

 


@hTideGnow wrote:

@JL9 wrote:

Did you open a ticket with a CSA?


HI @JL9   of course he did, he is a regular  🙂


@hTideGnow I used to be a regular, I was away for a year but back now for awhile anyway 

MrSpock
Deputy Mayor / Adjoint au Maire

@JL9 hi yes I did ,still no response 

6500K
Model Citizen / Citoyen Modèle

I think all PM customers are winners!  😁

BKNS27
Mayor / Maire

@Andu_S @J_PM 

Thanks for the updates and congrats to all the top contributors!

kaytus
Town Hero / Héro de la Ville

Congrats to all winners. 

kaytus_0-1658504084402.png