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Korth
Mayor / Maire

Re: Rogers Refused to Unlock my phone. Illegial!


@computergeek541 wrote:

Mobile Syrrup has it completely wrong. Being an attempt to prevent the reselling of stolen unlocked phones doesn't explain why they're refusing to unlock phones that haven't been stolen. Further,  if a phone has been stolen, the phone would most likely be banned from conecting to networks anyway. This is nothing but an anti-competitive move by Rogers.


I don't see carrier-locks offering any kind of advantage to the consumer. No additional security. No additional convenience (in fact the opposite, they install additional inconvenience).

 

A carrier-lock won't stop thieves from stealing phones. It can't stop thieves from unlocking phones. It offers not protection against SIM frauds (the thief already knows the SIM ID number and enough account/personal information). It offers no real protection against port frauds (the thief still has at least two operators available to choose from).

 

It's only a layer of control for the carrier which sold the phone to the consumer. You don't really "own" it if it only works on their network and you've gotta go through them to get that changed on their terms.

 

Except that whatever "policies" and "procedures" and "protocols" Rogers decides to put in writing are meaningless. Because they don't get to make these rules - the CRTC does - and refusing to comply with laws is kinda illegal.

The only real power the carrier has is to waste some of your time in a game of hot potato between some retention and sales folks - unless you make it clear that you (or the CCTS) won't let them waste your time.

darlicious
Mayor / Maire

Re: Rogers Refused to Unlock my phone. Illegial!

@BearFBI 

Of course its your choice to put it where it best suits in your opinion (which initially your instinct was phones and hardware which I think was bang on).  I just don't like to see the lounge get cluttered up with phone related stuff as it confuses new members into posting legitimate help needed questions that languish in the lounge until they are moved by an oracle. Put the onus the other way....if an oracle truly feels it belongs in the lounge make them have to move it there not the other way around. Very few posted threads move out of the lounge but I could find you 20 in less than 5 minutes that could  easily fit into any of the other boards. A new member should be able to come to the lounge and skim over the page and say this us not where I post my phone issue.....but I'll come back later because that HNIC discussion looks interesting.

 

BTW....had you lost your phone and needed that old rogers phone to have service and you didn't convince the agent to give up the unlock code would you not have a phone issue that's pm related? Do you not think by opening the discussion you have not helped many other members in a similar position? As will @d33rg having made a CCTS complaint and posted in your thread? How many more people will have seen it (of the 742 views) had it been in a board that updates regularily on the landing page?

BearFBI
Deputy Mayor / Adjoint au Maire

Re: Rogers Refused to Unlock my phone. Illegial!

I mean. Good point @darlicious.

d33rg
Good Neighbour / Bon Voisin

Re: Rogers Refused to Unlock my phone. Illegial!

Hi Everyone,

I never got Rogers to unlock my phone because they stood fast to their policy that I no longer had an account with them in the past 12 months so they will not unlock my phone I purchased from them.  My email to CRTC about this fell on deaf ears.  So thanks to the suggestion by a member here to get my phone unlocked via Ebay, I did it.  My phone is unlocked and I am now able to use my phone on Public Mobile!  Yahoo!  After too many days spent on this and all I had to do was pay an unlocker service on Ebay.  Incredible but true.  So beware of leaving Rogers before you get your phone unlocked.  And yes we do have the CRTC ruling that phones have to be unlocked but sadly it just doesn't hold water.  So I have learned a lesson, hope you have as well.  Take everyone and have a great day!

d33rg
Good Neighbour / Bon Voisin

Re: Rogers Refused to Unlock my phone. Illegial!

Thanks and I now have it unlocked!  Had to pay an unlock service on Ebay because Rogers stood firm that I was no longer a customer with them in the past 12 months, despite having purchased the phone from them and the CRTC has not responded to my email for help with this.  Luckily I was able to pay money to solve my problem and I am now with Public Mobile.

z10user4
Mayor / Maire

Re: Rogers Refused to Unlock my phone. Illegial!

 @d33rg : CRTC or CCTS? I think it's CCTS.

Re: Rogers Refused to Unlock my phone. Illegial!


@z10user4 wrote:

 @d33rg : CRTC or CCTS? I think it's CCTS.


CRTC is a regulatory organization. Disputes between consumers and carriers are handled by CCTS.

darlicious
Mayor / Maire

Re: Rogers Refused to Unlock my phone. Illegial!

@d33rg 

 Well I am happy you have gotten it unlocked are you going to send the bill to rogers via the CCTS? Its up to consumers like you to follow thru with the complaint process to get rogers to change their unsavoury practice of flaunting the law at the expense of the little guy.

d33rg
Good Neighbour / Bon Voisin

Re: Rogers Refused to Unlock my phone. Illegial!

I didn't know about the CCTS since it is my first time dealing with a problem unlocking a phone and when I did a Google search I was directed to CRTC were I click on a link to make my formal complaint and I see it did go to the CCTS.  They have not reply to my email sent last week but on their website it says they are working at a reduced capacity.  Unknown when I will hear back on this but I will wait. Thanks for your interest.

darlicious
Mayor / Maire

Re: Rogers Refused to Unlock my phone. Illegial!

@d33rg 

Public mobile will send you a quarterly text reminding you about your rights under the code and how to access the CCTS. There is also any easy to understand simplified version of the WCC to click on if you scroll to the very bottom left of your page.

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