@Felixbthe1@RossNJust for fun and giggles I just tried both *611 and #611 they both get routed to the same service. However Public mobile official documentation points to *611 https://www.publicmobile.ca/en/on/get-help/articles/get-support
Do note Lithium does create a user profile based on your responses and since this in the end is a public forum, everyone knows how you act / behave.
Discussion about 611 moved to The Lounge. 611, *611, #611, or +16477888261 will all direct customers to the same automated system.