50 minutes calling + unlimited texting 99 cents per week

[geopublic]

Not bad from up North coming soon.

https://mobilesyrup.com/2020/02/14/ice-wireless-weekly-prepaid-plans-0-99/

[Jb456]

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@vexter wrote:

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@Jb456 wrote:

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@@

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"And......Discussion section counts towards them where the Lounge does not..." 

What do you mean?  Have I been blathering away in the Lounge section for no good reason? I thought the Lounge was for people like me who barely know which side of a cell phone is up, to earn a few points without spreading our ignorance around the tech section. Was I wrong?

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@vexter   anything in "The Lounge" does not count towards community rewards. 

[ShawnC13]

@iPhoneUser Yes you are right I could have been clearer there.  PM competes directly with other 3rd tier providers.  While every company competes for every customer, not every customer is interested in the services offered by every provider.  I am not speaking for Telus but I would think that they would rather have a customer go to PM or Kodoo than other providers.  As my post that was quoted here from 4 years ago was showing that the customer service model here was working better it was in response to what was going on in the community at the time.  I am not sure if Telus has any type of community like this for their services but it would be interesting if they did to see what would happen if a post about PM was posted there.

[iPhoneUser]

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@ShawnC13 wrote:

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@iPhoneUser wrote:

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@mimmo wrote:

@iPhoneUser  what is your concern about assigning solutions?   Have you seen an oracle assign a solution incorrectly? We have unmarked selfsolutuons when warranted. We have marked solutions to the first best answer from old threads to give credit to the poster when the op has faild to?

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Some posts are informational and there is no formal solution. 

A solution should be assigned by the OP and the OP only. 

I did a post and before all discussions were finished an Oracle assigned a solution and that is rude and wrong. 

Abandoned posts with an Oracle assigned solution may be incorrect  as the Oracle is not well enough versed in the subject. 

An old post that someone starts and then months later some one refers to it, as they have the same issue, the first thing they should do is click the solution. Right? No it is the wrong solution! Assigned by someone who was not competent on the subject. I have seen it many times. Assignment of an incorrect solution weakens the structure and validity of the Community. 

Sorry  to say some Oracles here, but not all, think too highly of themselves and that needs to be fixed. 

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I am sure most have noticed but recently PM has assigned a MOD to forum cleanup and they have been going back to 2016 and assigning solutions to threads.  Most of those are their own post.  In that post the method they mention some of the time was not even available when the Original thread was created.

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To be honest you asked, I thoroughly responded, and you provide an incomplete half assed response. Thanks for wasting my time. 

[vexter]

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@Jb456 wrote:

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@will13am wrote:

Looks fine from here.  I don't take moving content lightly.  The OP thinks this is a suitable place for the discussion.  Unless there's malicious intent, who am I to be a better judge?  

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That's why I asked the Oracle's. As you know the guidelines best.

I thought "Discussion" section was for things related to Public Mobile.

And well considering all the topics of people bent out of shape on Bravo's. Discussion section counts towards them where the Lounge does not..... 

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"And......Discussion section counts towards them where the Lounge does not..." 

What do you mean?  Have I been blathering away in the Lounge section for no good reason? I thought the Lounge was for people like me who barely know which side of a cell phone is up, to earn a few points without spreading our ignorance around the tech section. Was I wrong?

[ShawnC13]

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@iPhoneUser wrote:

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@mimmo wrote:

@iPhoneUser  what is your concern about assigning solutions?   Have you seen an oracle assign a solution incorrectly? We have unmarked selfsolutuons when warranted. We have marked solutions to the first best answer from old threads to give credit to the poster when the op has faild to?

---

Some posts are informational and there is no formal solution. 

A solution should be assigned by the OP and the OP only. 

I did a post and before all discussions were finished an Oracle assigned a solution and that is rude and wrong. 

Abandoned posts with an Oracle assigned solution may be incorrect  as the Oracle is not well enough versed in the subject. 

An old post that someone starts and then months later some one refers to it, as they have the same issue, the first thing they should do is click the solution. Right? No it is the wrong solution! Assigned by someone who was not competent on the subject. I have seen it many times. Assignment of an incorrect solution weakens the structure and validity of the Community. 

Sorry  to say some Oracles here, but not all, think too highly of themselves and that needs to be fixed. 

---

I am sure most have noticed but recently PM has assigned a MOD to forum cleanup and they have been going back to 2016 and assigning solutions to threads.  Most of those are their own post.  In that post the method they mention some of the time was not even available when the Original thread was created.

[iPhoneUser]

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@will13am wrote:

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@iPhoneUser wrote:

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@mimmo wrote:

@iPhoneUser  what is your concern about assigning solutions?   Have you seen an oracle assign a solution incorrectly? We have unmarked selfsolutuons when warranted. We have marked solutions to the first best answer from old threads to give credit to the poster when the op has faild to?

---

Some posts are informational and there is no formal solution. 

A solution should be assigned by the OP and the OP only. 

I did a post and before all discussions were finished an Oracle assigned a solution and that is rude and wrong. 

Abandoned posts with an Oracle assigned solution may be incorrect  as the Oracle is not well enough versed in the subject. 

An old post that someone starts and then months later some one refers to it, as they have the same issue, the first thing they should do is click the solution. Right? No it is the wrong solution! Assigned by someone who was not competent on the subject. I have seen it many times. Assignment of an incorrect solution weakens the structure and validity of the Community. 

Sorry  to say some Oracles here, but not all, think too highly of themselves and that needs to be fixed. 

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I hope I am being not referred to here.  

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No my comments are not directed at you. I don’t keep records of who said what. But like I said if an incompetent statment is made....I will challenge it, no matter who you are. 

[will13am]

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@iPhoneUser wrote:

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@mimmo wrote:

@iPhoneUser  what is your concern about assigning solutions?   Have you seen an oracle assign a solution incorrectly? We have unmarked selfsolutuons when warranted. We have marked solutions to the first best answer from old threads to give credit to the poster when the op has faild to?

---

Some posts are informational and there is no formal solution. 

A solution should be assigned by the OP and the OP only. 

I did a post and before all discussions were finished an Oracle assigned a solution and that is rude and wrong. 

Abandoned posts with an Oracle assigned solution may be incorrect  as the Oracle is not well enough versed in the subject. 

An old post that someone starts and then months later some one refers to it, as they have the same issue, the first thing they should do is click the solution. Right? No it is the wrong solution! Assigned by someone who was not competent on the subject. I have seen it many times. Assignment of an incorrect solution weakens the structure and validity of the Community. 

Sorry  to say some Oracles here, but not all, think too highly of themselves and that needs to be fixed. 

---

I hope I am being not referred to here.  

[iPhoneUser]

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@mimmo wrote:

@iPhoneUser  what is your concern about assigning solutions?   Have you seen an oracle assign a solution incorrectly? We have unmarked selfsolutuons when warranted. We have marked solutions to the first best answer from old threads to give credit to the poster when the op has faild to?

---

Some posts are informational and there is no formal solution. 

A solution should be assigned by the OP and the OP only. 

I did a post and before all discussions were finished an Oracle assigned a solution and that is rude and wrong. 

Abandoned posts with an Oracle assigned solution may be incorrect  as the Oracle is not well enough versed in the subject. 

An old post that someone starts and then months later some one refers to it, as they have the same issue, the first thing they should do is click the solution. Right? No it is the wrong solution! Assigned by someone who was not competent on the subject. I have seen it many times. Assignment of an incorrect solution weakens the structure and validity of the Community. 

Sorry  to say some Oracles here, but not all, think too highly of themselves and that needs to be fixed. 

[mimmo]

@iPhoneUser  what is your concern about assigning solutions?   Have you seen an oracle assign a solution incorrectly? We have unmarked selfsolutuons when warranted. We have marked solutions to the first best answer from old threads to give credit to the poster when the op has faild to?

[iPhoneUser]

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@ShawnC13 wrote:

• @darlicious make all the accusations you want.  I have not changed the title on that thread.  I didn't even know what thread you were talking about until you posted it.  Even if it did say Telus Live Chat I wouldn't have changed it as Telus is the owner of PM and is not in competition with PM

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@ShawnC13 

Poor use of words!

I would take poll and ask PM users how many of us came from Telus.

PM is competition to Telus although the revenue all flows back Telus.

At first when I came to PM I was worried about quality of product and service from what I had read here in the Community.  But later I found product is ok and service is as good as Telus  or better.......just a different format to get used to. A far better deal for me vs my old Telus prepaid Talk 100 plan = Telus lost to the competition. 

Since you will see more issues here than on a Telus forum we have to keep in mind that a lot of issues here are self inflicted. 

Nothing is perfect and some of the Oracles make horrible decisions. Have I followed you or any other Oracle, no. Do I plan to, no. If someone, including an Oracle or Mayor makes bad decisions, will I say something, absolutely. 

What guidance, from PM, in writing are Oracles given?

I still have a huge concern that an Oracle has the power to assign  a Solution or change a Solution. 

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[ShawnC13]

@darlicious make all the accusations you want.  I have not changed the title on that thread.  I didn't even know what thread you were talking about until you posted it.  Even if it did say Telus Live Chat I wouldn't have changed it as Telus is the owner of PM and is not in competition with PM

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@darlicious wrote:

@ShawnC13  I didn't look for your post in particular. I scanned down the titles in discussions looking for other mobile providers in the title. I came across "Roam Mobility"  ( @Triguy ) followed by " Comparing Public Mobile to Chatter, Lucky..." by @martinmei (last post by @computergeek541)

Then I saw "Telus Live Chat" and imagine my surprise when I saw who posted it! About the same amount of surprise when you denied posting any "wrongdoing" I and I went back to page 5 in the discussions and I couldn't find it. Oh wait there it is without Telus in the title....replaced with Chat.

Are we still going with plausible deniability?

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[darlicious]

@ShawnC13  I didn't look for your post in particular. I scanned down the titles in discussions looking for other mobile providers in the title. I came across "Roam Mobility"  ( @Triguy ) followed by " Comparing Public Mobile to Chatter, Lucky..." by @martinmei (last post by @computergeek541)

Then I saw "Telus Live Chat" and imagine my surprise when I saw who posted it! About the same amount of surprise when you denied posting any "wrongdoing" I and I went back to page 5 in the discussions and I couldn't find it. Oh wait there it is without Telus in the title....replaced with Chat.

Are we still going with plausible deniability?

[iPhoneUser]

[darlicious]

[ShawnC13]

@darlicious , thanks for bringing that post up.  If you were to post the date and have some history of PM that post was made January 8, 2017.  The Lounge was not an area until October 2018 so there was no other place for it to go.  Glad to see that you do have time to go through all 6800+ of my posts though.  As well in that post it was at a time when we had The Ideas Lab where there were many posts about creating a live chat here.  If you read the bottom of the post you quoted I mention that the service we are getting here is better than what Telus (the owner of PM) had with Live Chat.  

If you are suggesting that I changed the name of the Title of the quoted thread you are incorrect, I didn't change anything in that thread

[iPhoneUser]

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@CannonFodder wrote:

I can understand PM not wanting links to the competition on THEIR community forums, but are ICE considered "the competition"? It sounds as though some folks here don't think so, but when looking at the ICE coverage map, and comparing to the PM coverage map, I'm not so sure.....

As for random mentions of other mobile providers, as @darlicious  mentioned, these forums are chocked FULL of people mentioning the competition..... hell, I've mentioned Lucky, and Rogers numerous times, and several of the others less often, but still many times. While I haven't posted links to any of them(that I can recall), I have mentioned them, usually in a not so flattering manner, but the mentions are there nonetheless. If all mentions of various competitors were moved, or simply deleted, these forums would bear an uncanny resemblance to Swiss cheese.

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@darlicious I would first suggest that, if in writing, a list of responsibilities/guidelines set out BY Public Mobile for an Oracle be published. 

[darlicious]

@AE_Collector  Speaking of titles i could have sworn this was titled "Telus Live Chat" up until an hour ago.....you wouldn't know anything about this would you @ShawnC13 . Makes you wonder what's in my screenshot folder?

ShawnC13

Oracle

‎01-08-2017 01:05 PM

Live Chat Service

Just an observation as I have just switched to Telus for my home services.  For those that think it will be a better way for getting service I am not so sure.  I got my service on Friday, and I noticd that one of the TV themes was incorrect and wanted to switch it.  So I get in the queue for service at 6:30 PM I was number 12 at midnight I was still number 2 and needed sleep.  Get back on it the next day at 3:30 again number 12 I get through at 7:30 to find out I had wrong division as I picked next availalbe agent and they couldn't help me so transfer me to the right department number 8 this time.  At 11 PM I am number2 and get a message that the service is now closed.  Back in queue at 8 am I am number 1 in line!!  An hour later I get some help where they can activate my online account but they have me for 3 different account numbers but finaly get it straightened out but need to transfer me to another dept to get the plan switched.  Number 3 this time after a longer wait I get another CSR and explain everything and look for help that will solve my issue after she looks into it we need to get to another department of a specialist so now she is waiting with me.  At 12:30 PST my issue was finally resolved.  Still not sure about my 3 account numbers and incorrect mailing address.

So after 17.5 hours with LIVE CHAT most of my issues have been looked into.  WHEN the PM service isn't bogged down with errors from the promo (some system errors and some user errors) we are getting way better and timely service then Telus LIVE CHAT

[darlicious]

Just an observation as I have just switched to Telus for my home services.  For those that think it will be a better way for getting service I am not so sure.  I got my service on Friday, and I noticd that one of the TV themes was incorrect and wanted to switch it.  So I get in the queue for service at 6:30 PM I was number 12 at midnight I was still number 2 and needed sleep.  Get back on it the next day at 3:30 again number 12 I get through at 7:30 to find out I had wrong division as I picked next availalbe agent and they couldn't help me so transfer me to the right department number 8 this time.  At 11 PM I am number2 and get a message that the service is now closed.  Back in queue at 8 am I am number 1 in line!!  An hour later I get some help where they can activate my online account but they have me for 3 different account numbers but finaly get it straightened out but need to transfer me to another dept to get the plan switched.  Number 3 this time after a longer wait I get another CSR and explain everything and look for help that will solve my issue after she looks into it we need to get to another department of a specialist so now she is waiting with me.  At 12:30 PST my issue was finally resolved.  Still not sure about my 3 account numbers and incorrect mailing address.

So after 17.5 hours with LIVE CHAT most of my issues have been looked into.  WHEN the PM service isn't bogged down with errors from the promo (some system errors and some user errors) we are getting way better and timely service then Telus LIVE CHAT

[AE_Collector]

Now that were in "the Lounge"...

[darlicious]

@ShawnC13  No you misunderstand.....i tagged them to help you move posts/threads and remove advertising so everyone is treated fairly and tagged with the same brush!

[AE_Collector]

I forgot about that snow discussion and it is a perfect example backing up my point on titles. Once it had been chopped and moved but NOT retitled I was able to rename it since a post of mine was now the first post in the new topic. 

AE_Collector

[ShawnC13]

@darlicious @the post you mention about when you talked about a store helping you is that you worded it too make it sound like you worked or owned the shop.  I honestly don't know what post about the Telus customer service you are mentioning about.  Is it about the Telus porting line or something else?  As for this thread I was tagged by another member who thought it should be moved I looked at it and agreed you must not have noticed that and just decided to sharpen your knives for an attack lol as you tagged them to help you find more

[darlicious]

@AE_Collector  I know....if someone wants to see pics of the great snowmageddon blizzard on the rock how are they supposed to find it under top contributors.....now snow pics! If they put in ICE they might get this thread.

[AE_Collector]

My thoughts are that Public Mobile doesn't mind discussion about them and their competition here. And moving things to the Lounge doesn't remove it from view, it only apparently removes any rewards value from the original post, subsequent posts and Bravos.

Thus I think that legitimate cell phone service related discussion should be left alone. If I move a discussion too far off track by posting too many pictures of old telephones (no such thing really!) then it could be cut out and sent to the lounge but an occasional off topic post or picture should be left alone as well IMHO. 

A problem I see with cutting sections from discussions and moving to tge Lounge is the Title doesn't get suitably modified there. If I search "Top Contributors - December 2019" right now, that same topic appears in Announcements AND in the Lounge due to part of the topic being moved there. That's confusing.

AE_Collector

[Anonymous]

So this speaks to will13am's human grey area. So a thread is overlooked to think it should be moved. Somebody didn't get to it or notice it or it came to be well after it's no longer active. Oh well.

Newb's posting a question or comment like this in the main forum and for that thread not to be moved is different than a regular posting something that could be thought of as problematic or off-topic to support of the company forum and products. Regulars would know better.

But I also understand that it's helpful to provide options and alternatives and cost-cutting ways for all. Suggesting using a wifi texting app takes away from the company making money on roaming though. So it's a difficult line to walk. But then nor does the company step in and remove those posts or threads (other than indirectly via their Oracles). So maybe the company doesn't _really_ care.

As for this topic...this little northern outfit roams on Rogers outside of their very small little islands of coverage. They also don't offer worldwide texting. But they do offer Can/US/Mex calling.

[darlicious]

@Jb456  I guess you missed @ShawnC13  posted thread topic discussing phoning customer service at Telus. And @computergeek541  thread discussing unlimited calling plans to australia by koodo and telus.

As for the threads discussing other msp plans etc....none were moved. Just started there by choice by the OP. A non argument in my mind.....because it's the thread being moved and why which is the debate in this thread.

Is this a case of do as I say not as I do?

[Jb456]

Maybe it's best for Tiana to clarify.

When  I go to "discussion" first 3 pages are all Public Mobile related. One on 3rd page is Comparing Public Mobile to Chatr, Lucky Mobile, Fizz, and Mobilicity.

Now when I go to the lounge. First 2 pages I see other providers price discussions.

-Bell/virgin adjusting basic plans

-Similiar to text now 9.99 sim but with LTE

- Rogers $75 20gb infinite deal

-Lucky mobile promotion

[CannonFodder]

I can understand PM not wanting links to the competition on THEIR community forums, but are ICE considered "the competition"? It sounds as though some folks here don't think so, but when looking at the ICE coverage map, and comparing to the PM coverage map, I'm not so sure.....

As for random mentions of other mobile providers, as @darlicious  mentioned, these forums are chocked FULL of people mentioning the competition..... hell, I've mentioned Lucky, and Rogers numerous times, and several of the others less often, but still many times. While I haven't posted links to any of them(that I can recall), I have mentioned them, usually in a not so flattering manner, but the mentions are there nonetheless. If all mentions of various competitors were moved, or simply deleted, these forums would bear an uncanny resemblance to Swiss cheese.

[darlicious]

@geopublic   Thank you for posting a link that gives Canadians that live in the north access to very affordable mobile service plans. If they guarantee coverage to these citizens at these rates they have more than fulfilled the liberal parties mandate of "true north affordability." If given the opportunity to compete fairly in the "south" of the country all mobile service providers should be very worried. This is should be open for discussion in its appropriate category as to how public mobile will compete should they be allowed to migrate south. Which brings to mind that they are not in competition with public mobile because they are basically offering coverage and service that public mobile does not offer in that region.

@will13am  @geopublic @Anonymous @Jb456  I believe this most definetly deserves to be in the discussions category (with bravos and solution counting towards the community rewards.)I have  as others have argued til blue in the face what should and should not be the in discussions and what should be in the lounge.

Discussion	If it doesn’t fit in any other board, it’s more than welcome here.

 To many minds this is the appropriate category/board to have a discussion about all things phone related and how it pertains to public mobile. This includes discussions about other mobile service providers that may or may not be in direct competition with public mobile. The 17 page Lucky/Chatter unlimited data discussion comes to mind.....and the links to their websites contained within. The discussion board/threads are chock full of links to other websites that contain advertising. In fact the entire community has posts that contain links to other sites that contain advertising.

      There are two issues at hand here:

1. What is considered an appropriate discussion to be in the so named board/category vs the lounge?. The lounge being created to socialize and discuss unrelated topics like: Look how bad the Habs are playing? Or look at the pic of the squirrel one of my cats caught...was it Minty or was it Marcus?
2. What is considered advertising? Is the mere mention of a competitor allowed? I know I've been raked across the coals by @ShawnC13  for telling people about the small business go mobile repair in Vancouver because they always offer a free SIM card with activation. Or can we mention any business?........like koodo or Wal-Mart but we cannot provide a link to that business? According to @ShawnC13  rule of law that constitutes breaching the community's terms of service. If thats confirmed to be correct what about all the other links we provide for travel Sims, roaming data plans, cheap phones that are compatible with public mobile etc...? By that reasoning all the links to Amazon.ca have got to go along with countless others.

@ShawnC13  You must be very bored with a lot of time on your hands if you want to take on the top job of being the advertising cop on top of being the appropriate discussion cop too! You alone have decided to assert your dominance in these two areas and decide what is right and what is wrong. If you're going to be the judge dredd of the community forum then we will all expect you to be on top of your game. Make sure you mark any advertising that constitutes a breach of the community service terms and forward it to the moderators for removal. We will also expect you to move to the lounge anything discussed that is not directly related to public mobile. Everything not just some posts. I will help you out since I do so much reading here. Every time I come across a link to the outside world that contains some form of advertising I will faithfully tag you. That way your logic can be applied fairly....im sure I could recruit a few volunteers. @CannonFodder   @AE_Collector  and @iPhoneUser  come to mind I'm sure they won't mind helping out.

Roll up your sleeves and jump in feet first. "Idle hands are the devils workshop."

[Anonymous]

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@ShawnC13 wrote:

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@geopublic wrote:

My intention was to bring attention to affordable options for customers that have been asking PM to bring back the $10 plan.

Apparently some disagree and think they have a right to decide  and censor.

@Tiana_V  can you please comment?

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You may not:

• a. post, upload, publish, display, encode, reproduce, transmit or otherwise distribute and/or disseminate information or material on the Site: constituting or encouraging conduct that would constitute a criminal offence or give rise to civil liability; (ii) which is protected by copyright, or other intellectual property right or derivative works thereof, without obtaining permission of the rights holder; (iii) promoting racism, bigotry, hatred or physical harm of any kind against any group or individual, could be harmful to minors, or harasses or advocates harassment of another person; (iv) which solicits passwords, personal information, funds, goods and/or services or otherwise solicits information for commercial or unlawful purposes (v) that contains advertising;

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I would say that the intent of that clause is self-promotion. Kinda like posting ones referral code.

Posting things for one's own gain. Unless geopublic owns that company or stock in it, his post wouldn't be advertising in my interpretation.

But I do wonder if the company minds other products or services being mentioned. Is it appropriate to mention other products or services that compete with the place you're posting in. Policy may very well be silent on it but is it right.

[ShawnC13]

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@geopublic wrote:

My intention was to bring attention to affordable options for customers that have been asking PM to bring back the $10 plan.

Apparently some disagree and think they have a right to decide  and censor.

@Tiana_V  can you please comment?

---

You may not:

• a. post, upload, publish, display, encode, reproduce, transmit or otherwise distribute and/or disseminate information or material on the Site: constituting or encouraging conduct that would constitute a criminal offence or give rise to civil liability; (ii) which is protected by copyright, or other intellectual property right or derivative works thereof, without obtaining permission of the rights holder; (iii) promoting racism, bigotry, hatred or physical harm of any kind against any group or individual, could be harmful to minors, or harasses or advocates harassment of another person; (iv) which solicits passwords, personal information, funds, goods and/or services or otherwise solicits information for commercial or unlawful purposes (v) that contains advertising;