urgent need help @Mary_M @Shazia_K

[lailei]

Can someone help me to check my account, I can not login my account! I need to charge money into my account. Otherwise I can not use my phone tomorrow!!!!

Thank you, Please! ASAP

@Mary_M @Shazia_K

[srlawren]

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@Suj678 wrote:

Hi, My Account got locked. When trying Forgot password option, its asking me for Security Question? but there is no question infact, only the mandatory answer feild. 

I need change my plan from Province wide to Canada wide plan immediately. Please help me ASAP.

Thanks.

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How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
• Messages are replied to during office hours, in the order in which they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

• How to view and reply to your private messages

[Suj678]

Hi, My Account got locked. When trying Forgot password option, its asking me for Security Question? but there is no question infact, only the mandatory answer feild. 

I need change my plan from Province wide to Canada wide plan immediately. Please help me ASAP.

Thanks.

[LEGO]

@ssid 

It would be quicker if you send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck! 

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

You will receive a response within an hour, if you are lucky OR it might take up to 48 hours, if your luck is run out!

[ssid]

@Mary_M @Shazia_K can either one of you help me? I am locked out of my account and need to get back in.. My email has changed as I switched internet providers and so I need to get into my account to u pdate my info.

[minnie_hong]

Hi Shazia and Mary,

I just want to send you a quick note saying I really appreciate your help for my sim and account started working.  Thank you for making a good experience for me during your promo work overload days.  I really appreciate your help.

Yours,

Yin yin mon ( minnie)

[Mary_M · Accepted solution]

Hey @lailei

Sorry to hear that you can't access your self-serve account.

I have provided you with your credentials via private message, kindly view it.

Cheers!

[lailei]

thank you

[NDesai]

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@lailei wrote:

how?????

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They are informed and they will be in touch with you. 

[lailei]

how?????

[kav2001c]

Flag one of the mods for this

@Mary_M @Shazia_K