.

[darlicious]

@fajrriaz 

If you choose to send a private message be sure to explain the issue with your sim card 

Leave a detailed message and include the following:

1. Full name and address on your account 

2. Email, pin # and phone #.

If you don't remember your pin # include at least 3 of the following:

1. Last payment, amount, date, type and last 4 digits.
2. Alternate phone # if any.
3. Date of birth.
4. Plan amount, recent changes, any add ons on account.
5. Security question and answer. 
6. Frequently called/texted numbers.

Keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a message from the moderators. Responding promptly to messages will speed up service times. Wait times average 2 to 4 hours up to 48 hours for non urgent requests.

[Jb456]

Not sure where you are emailing but there are only two ways to reach the moderators who work for PM

1- Via the chat bot and opening a ticket.

2 - Via private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

When you log into your account what does your status say? Active or Suspended?

What kind of phone do you have?

[JoyLuck]

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@fajrriaz wrote:

HELP!!!!!!!!!!  

Hi there,

I am sick of reporting repeatedly that I need help as I am getting ‘No Service’ for the last several weeks even though my sim is inserted and my account is being charged regularly. I need HELP!!!!!!!

I have sent many emails and reported to the the bot as well but I have not received any assistance. 

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Contact a moderator using this private link for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437