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transfer number can receive calls and txt both incoming and outgoing

ehreen
Great Neighbour / Super Voisin

hi its been over 12 hours i cant be reach and text both outgiong and incoming i checked my account it said active but its still not working phine has a signal please help. thanks

3 REPLIES 3

Nsk143
Town Hero / Héro de la Ville
Try rebooting device. Also try your old sim if its still working ? Once porting get completed you will receive a text message from public mobile.

neatooo
Model Citizen / Citoyen Modèle
also see if your previous sim is working, if it is then it means the port did not take place 100%, and still in the process

neatooo
Model Citizen / Citoyen Modèle

If your selfserve account says everything is good, unfortunately it is time to contact the mods and it`ll take 24-48 hours. Please include sim#, phone#, email used during activation, and detailed description of what happened.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

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