still cant access account after blocked

[amanda_foy]

please help me get back in my account

[Anonymous]

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@amanda_foy wrote:

ok thats great and thank you but i still need on my account is there no way to fix thid i have tried all options provided

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The 611 service doesn't use the self-serve so you can make your payment there while you're trying to figure out why you can't get in your self-serve. To get help with that you'll need to use either of these links:

 Moderator_Team < Click this.
Ticket System < Or start this.

[amanda_foy]

ok thats great and thank you but i still need on my account is there no way to fix thid i have tried all options provided

[Triguy · Accepted solution]

You could use recharge.com instead of a voucher.

[Anonymous]

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@amanda_foy wrote:

was hoping to pay credit card and et that up now the only place i can purchase a voucher is 45 min away from me

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Lots of places can sell vouchers. Convenience stores, supermarkets, drug stores etc.

They're also available online but you pay more than what you would in a store.

If a store sells gift cards and such then they probably have that little pinpad terminal. Ask for cell phone minutes. Then ask them to look for Public Mobile. (they're not actually minutes but people know what that means)

[amanda_foy]

was hoping to pay credit card and et that up now the only place i can purchase a voucher is 45 min away from me

[Anonymous]

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@amanda_foy wrote:

i have had the account for awhile i had forgotten the password but went threw the steps to reset it in the process have been blocked my monthly plan is due and im trying to set up auto pay

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If you have a payment card registered already then you could use the 611 service to top up. Or buy vouchers in stores or online and also use the 611 service to enter them.

Then you have the luxury of waiting to figure out why you can't access your account.

[amanda_foy]

i have had the account for awhile i had forgotten the password but went threw the steps to reset it in the process have been blocked my monthly plan is due and im trying to set up auto pay

[will13am]

@amanda_foy, is this a recently created account?  Is this a recent issue?  Is it password reset related?  Please provide additional context so the community can provide a more focused troubleshooting suggestion.