signing in to my account

[98]

I am having a problem creating a new password.

[esjliv]

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@98 wrote:

I am being told that my passwords do not match or that I am using an incorrect format.

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@98 ,

Are you referring to which type of Public Mobile Account:

1. SELF SERVE or
2. Community or
3. buying/ordering SIM cards or Phones (If this is what you are trying to do, you can  take the "Continue as guest" option, if you do not want to create a new account)

These are all treated as different accounts.

[RosieR]

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@Triguy wrote:

To open a ticket with mod, click on the Bubble or directly at : https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Enter your question in SIMon. Follow the prompts until you reach the Contact Us button,

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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this ^^^^^^^^

Hi @98 contact the moderators as suggested by @Triguy above.

It may take from 1 hr to 2 days (faster response these days) to receive a reply from the moderators.  Keep an eye on the envelope icon on top right for a number to pop up. That would be the moderator’s reply.

Moderators are available:

• Monday to Sunday: 6 AM to 10 PM EST

Please keep us posted

RosieR

REMINDER:  Please do not post any personal information in the forums.  These are public forums and there are quite a number of fraudsters lurking around ready to steal your personal info.

[dabr]

@98    What have you tried to reset your password?  If the "Forgot your Password" link was unsuccessful, then try messaging moderators by using one of the links already provided. 

Also it's always a good idea to clear your cache/cookies and use incognito/privacy mode,

[98]

I am being told that my passwords do not match or that I am using an incorrect format.

[Staliger]

@98 Could you please be more specific at what step you can't change the password? Did you forget your previous one? Do you face some error on the page?

This article tells how to update password for forum/community: https://www.publicmobile.ca/en/bc/get-help/articles/change-your-community-username-password-and-emai...

This article explains how to change password for self-service account: https://www.publicmobile.ca/en/bc/get-help/articles/reset-your-self-serve-password

Hope it helps!

[Anonymous]

first do a Clear your browser's cache.
or try a different browser 

You'll need your email address to reset your password.

1. Email Verification

Please enter your email address:

Confirm usename/E-mail:

2. Security Question

3. Email Confirmation

visit here >> 

 Public Mobile - Forgot Your Password

Good Luck

[Triguy]

To open a ticket with mod, click on the Bubble or directly at : https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Enter your question in SIMon. Follow the prompts until you reach the Contact Us button,

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437