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Great Neighbour / Super Voisin

selfserve.publicmobile.ca/ Is down?

Hello,

 

I am trying to log in to pay my plan, but the site is not loading. Anyone else having the same issue?

Mayor / Maire

Re: selfserve.publicmobile.ca/ Is down?

you can always use *611 to pay if you cant access your account right now

Highlighted
Good Citizen / Bon Citoyen

Re: selfserve.publicmobile.ca/ Is down?

Worked for me just now.

Mayor / Maire

Re: selfserve.publicmobile.ca/ Is down?


@Alaf123 wrote:

Hello,

 

I am trying to log in to pay my plan, but the site is not loading. Anyone else having the same issue?


@Alaf123  Works for me. It's just slow. Smiley Happy Just need to be patient and let it load.

Model Citizen / Citoyen Modèle

Re: selfserve.publicmobile.ca/ Is down?

Clear browser history and cache then log in again and check.

Mayor / Maire

Re: selfserve.publicmobile.ca/ Is down?


@geopublic wrote:


@Alaf123  WIt's just slow. Smiley Happy Just need to be patient and let it load.


@Alaf123 actually it seems uncharacteristically responsive at the moment...


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Town Hero / Héro de la Ville

Re: selfserve.publicmobile.ca/ Is down?

Try using latest versions of Google Chrome and Mozilla Firefox, or Internet Explorer 10 and above. For the best experience, enable cookies and JavaScript on your browser.  Also log in using incognito mode.  Waiting during off peak hours may be faster for login.

Great Citizen / Super Citoyen

Re: selfserve.publicmobile.ca/ Is down?

Every time I logged in throughout the day, it took me at LEAST a minute for the page to log me in. Idk, maybe they are upgrading their servers? I hope this gets fixed sometime soon as it is quite annoying. I thought it was my internet but was not. Only public mobile self serve. 

Great Citizen / Super Citoyen

Re: selfserve.publicmobile.ca/ Is down?

It's just my 1st month with PM but I noticed that the self-serve site (My Account) has been down a few times already. What I meant by down is that it says they're doing maintenance and will be back shortly. I remember that the twice it happened to me was both around midnight. But when I checked again in the morning, everything is back to normal. However, the Community site was never down for me so that's a good thing! Help is always available here 24/7 Smiley Happy

Great Neighbour / Super Voisin

Re: selfserve.publicmobile.ca/ Is down?

I have been having the same issue for almost a week. Running without cell phone is not good. Better get this fixed quickly.