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Great Neighbour / Super Voisin

porting of my VOIP Number

Hi PM,

I activated my SIM on August 2, 2019 and completed my signup. My mobile phone says "Public Mobile", but I cannot receive calls. The calls are being recieved on the VOIP land line still. My account # is xxxxxxxxxxxxxx.

 

Today is August 5 and I have neither the port done nor do I have a service. Will I be charged for this time or my plan will start when I have a fully functional service?

 

Edited by SD08 to remove acct #.

Mayor / Maire

Re: porting of my VOIP Number

@genius  - Porting ov VOIP lines can take considerably longer than the time required to port a cell line.  Up to a week is not unusual.  Keep using your VOIP land line until it dies.  Be sure to keep it active.

Also, since this is a public forum, you should edit out your personal information.

Oracle

Re: porting of my VOIP Number

I've edited your post to remove your account number. Since this is a public forum where anyone with an internet connection can see what you post, please don't post personal info here.

 

Porting a VOIP number takes much longer than porting a cell number (days vs. hours). During this time, you'll be able to make calls but not receive them.

 

Your PM plan cycle starts from the moment you activated your SIM, so yes, effectively you started paying for your PM service from August 2, or rather, paid the full cycle that day.

Mayor / Maire

Re: porting of my VOIP Number

@genius 

Porting number is a 2 steps process.  PM has done the first step by setting up your PM account with your VoIP number.  Step 2 is waiting for your VoIP provider to release your VoIP number to PM.  Porting a VoIP number usually takes up to a week to complete.  Nothing you can do but wait for the port to complete.  While you are waiting, your incoming calls will continue to go to your VoIP home phone.  But you can call out from your PM phone as well as your VoIP phone at home.

 

Welcome to PM and enjoy the saving.

Model Citizen / Citoyen Modèle

Re: porting of my VOIP Number


@genius wrote:

Hi PM,

I activated my SIM on August 2, 2019 and completed my signup. My mobile phone says "Public Mobile", but I cannot receive calls. The calls are being recieved on the VOIP land line still. My account # is xxxxxxxxxxxxxx.

 

Today is August 5 and I have neither the port done nor do I have a service. Will I be charged for this time or my plan will start when I have a fully functional service?

 

Edited by SD08 to remove acct #.


Hi

Who is your voip provider and do you have access to your sip credentials? On most smartphones you can set calling account with the native dialer. Some voip providers even have app you could use provided you have data on your plan off course

Did you first get temporary pm number and then port? If yes test if you can receive calls to that number and set your voip to forward to it. I'm actually get curious if you can receive calls to temp number during the course of port. That would really be nice. Did anybody try that?

Great Neighbour / Super Voisin

No service, No Data.........dissapointed !!

I am starting to get disappointed with PM “service” (if you really like to call it one).

I signed up on Aug. 1, 2019 for a $25 plan and requested porting of my land line number. I was texted by PM on Aug. 7 that, “your transfer request has been completed successfully”.

From that day onwards, sometimes I could make a call but not receive calls and sometimes it was vice versa. Never for one day I had or have any data. Even with data “on”, it shows that no data is available and there is no Data sign on the top corner of the phone screen.

As of now, I just have texting and nothing else. I cannot call or receive calls.

Could someone inside or outside PM help, before I go to the next step of complaint process?

I am paying since August 2, 2019 and getting no service which is totally unfair.

Good Citizen / Bon Citoyen

Re: No service, No Data.........dissapointed !!

Good Citizen / Bon Citoyen

Re: No service, No Data.........dissapointed !!

You're lucky you can text!

Mayor / Maire

Re: No service, No Data.........dissapointed !!


@genius1 wrote:

I am starting to get disappointed with PM “service” (if you really like to call it one).

I signed up on Aug. 1, 2019 for a $25 plan and requested porting of my land line number. I was texted by PM on Aug. 7 that, “your transfer request has been completed successfully”.

From that day onwards, sometimes I could make a call but not receive calls and sometimes it was vice versa. Never for one day I had or have any data. Even with data “on”, it shows that no data is available and there is no Data sign on the top corner of the phone screen.

As of now, I just have texting and nothing else. I cannot call or receive calls.

Could someone inside or outside PM help, before I go to the next step of complaint process?

I am paying since August 2, 2019 and getting no service which is totally unfair.


@genius1Did you make sure you phone is compatible with PM before signing up. Sounds like your phone might have limited coverage. What type of phone do you have?

Great Citizen / Super Citoyen

Re: No service, No Data.........dissapointed !!

It sounds ro me like your missing the 3g band that public requires for calling if your phone lack band 4 aws-1 then you can't make or receive calls.