porting in number to public

[walmartpublic]

how am i able to port exsisting number to my public 

[cellphoneuser1]

---

@walmartpublic wrote:

how am i able to port exsisting number to my public 

---

Numbers can only ported if both Public Mobile offers numbers for the same city as the number wanted to be transfered.  

[popping]

@walmartpublic 

Yes, you can port your number from other provider.  Make sure that your account is active before you can post your number to PM.

FYI:  Number porting is a 2 stage process:
Stage 1. PM set up your old number on your PM account. Login to your account. Select the [Plan and Add-Ons] tab. Is your old number showing on the [Plan and Add-Ons] display?
If yes, PM has done its work to setup your old number for you to call out, send text and data.
If no, you should create a support ticket for moderator to investigate. Moderator wait time is 2 - 3 days.
https://publicmobile.ca.ada.support/chat/

Stage 2. Now, you are waiting for your old provider to release you number to PM. Not until your old provider release your number, all the incoming calls and texts will continue to go to your old provider.

[GinYVR]

@walmartpublicIf you are not using Koodo Prepaid.. then you can do it yourself via your selfserve account.

Porting number to Public Mobile

[Dunkman · Accepted solution]

@walmartpublic 

Here is the article on porting number:

https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number

Any specific questions, let us know.