11-09-2019 12:45 PM - edited 01-05-2022 07:55 AM
11-10-2019 01:46 AM
@walmartpublic wrote:how am i able to port exsisting number to my public
Numbers can only ported if both Public Mobile offers numbers for the same city as the number wanted to be transfered.
11-09-2019 01:59 PM
Yes, you can port your number from other provider. Make sure that your account is active before you can post your number to PM.
FYI: Number porting is a 2 stage process:
Stage 1. PM set up your old number on your PM account. Login to your account. Select the [Plan and Add-Ons] tab. Is your old number showing on the [Plan and Add-Ons] display?
If yes, PM has done its work to setup your old number for you to call out, send text and data.
If no, you should create a support ticket for moderator to investigate. Moderator wait time is 2 - 3 days.
https://publicmobile.ca.ada.support/chat/
Stage 2. Now, you are waiting for your old provider to release you number to PM. Not until your old provider release your number, all the incoming calls and texts will continue to go to your old provider.
11-09-2019 01:11 PM
@walmartpublicIf you are not using Koodo Prepaid.. then you can do it yourself via your selfserve account.
11-09-2019 12:47 PM
Here is the article on porting number:
https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
Any specific questions, let us know.