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Great Citizen / Super Citoyen

plan change

is it just my pc or the self serve feature for changing plans is not loading properly ?

 

and found this in Public Mobile site :

 

Click here to find out where you can make a real-time payment.  And then go to the location, tell them you want to make a payment to your Public Mobile account and voila – you’re done!  You can purchase any amount (including your exact amount owed up to a maximum of $200) and have it applied directly to your account. 

 

where are these vendors in calgary alberta ? everyone i've gone to have pre set vouchers amounts 

Oracle

Re: plan change

The self serve site can be finicky.  I find that Firefox and chrome work fine.  Try incognito mode as necessary. 

Great Citizen / Super Citoyen

Re: plan change

Bud you are a fresh breath of air on this site , your solution worked flawlessly ..thanks so much ...now if only Public Mobile can get their **bleep** together 

Great Citizen / Super Citoyen

Re: plan change

i still dont have service ..telling me i dont have enough funds for the plan but pm has taken the amount off my balance 

Deputy Mayor / Adjoint au Maire

Re: plan change


@vincep wrote:

i still dont have service ..telling me i dont have enough funds for the plan but pm has taken the amount off my balance 



Hi

What is the status of your account? When is your renewal date? Sometimes accounts become expired just before renewal (the evening before) usually the service is not affected and it clears out by midnight. But sometimes it can take up to 16 hours to clear. The service is usually not affected and it can be just ignored.

It's better not to do any changes at that time as that may actually affect property renewal.

If there is problem with the service, you should contact moderators https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Great Citizen / Super Citoyen

Re: plan change

account staues is active ...i've cycled the phone and still the same message 

Great Citizen / Super Citoyen

Re: plan change

Thanks for the sugestion ..but getting a moderator to contact you back is more like finding a needle in a hay stack ..near impossible ....its going on 24+ hours now 

Deputy Mayor / Adjoint au Maire

Re: plan change


@vincep wrote:

Thanks for the sugestion ..but getting a moderator to contact you back is more like finding a needle in a hay stack ..near impossible ....its going on 24+ hours now 


I totally understand, it's been crazy couple of weeks around here. I've been lucky to hear from them in about 2 hours both times I needed help. I guess i was lucky to hit a wall not at the same time as everybody else. I still suggest you do contact them and put 'urgent no service at all' in the subject line. If you end up waiting more than 48 try again.

Best luck

Highlighted
Great Citizen / Super Citoyen

Re: plan change

lol ...thanks for the heads up ..btw something must be screwy over at Public Mobile server ...*611 tells me for current activity on my account ..my current plan will activate 6 am eastern standard time on the 12th of september ???

Tags (1)
Mayor / Maire

Re: plan change


@vincep wrote:

lol ...thanks for the heads up ..btw something must be screwy over at Public Mobile server ...*611 tells me for current activity on my account ..my current plan with activate 6 am eastern standard time on the 12th of september ???


For fear of incurring your wrath, NOW you can try the couple known workarounds so as to maybe not wait for the mods.

 

1. Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

2. Manually add $1 into your account and restart the phone.