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Good Citizen / Bon Citoyen

password reset, 'Sorry, we’re unable to verify your email address.'

I just activated my SIM-card and tried to log in my account, but it said my password was wrong. I clicked on 'Forgot password' and entered my e-mail. When I clicked on continue it just said 'Sorry, we’re unable to verify your email address.'

Deputy Mayor / Adjoint au Maire

Re: password reset, 'Sorry, we’re unable to verify your email address.'


@SquareOneX wrote:

I just activated my SIM-card and tried to log in my account, but it said my password was wrong. I clicked on 'Forgot password' and entered my e-mail. When I clicked on continue it just said 'Sorry, we’re unable to verify your email address.'


Have you already created your Self-Serve account?
https://selfserve.publicmobile.ca/self-registration/

Good Citizen / Bon Citoyen

Re: password reset, 'Sorry, we’re unable to verify your email address.'


@LovesToPM wrote:

@SquareOneX wrote:

I just activated my SIM-card and tried to log in my account, but it said my password was wrong. I clicked on 'Forgot password' and entered my e-mail. When I clicked on continue it just said 'Sorry, we’re unable to verify your email address.'


Have you already created your Self-Serve account?
https://selfserve.publicmobile.ca/self-registration/



Yes. I think I did it during the activation process.

Deputy Mayor / Adjoint au Maire

Re: password reset, 'Sorry, we’re unable to verify your email address.'

Check your email. Did you receive an (activation) email from Public Mobile?

Great Citizen / Super Citoyen

Re: password reset, 'Sorry, we’re unable to verify your email address.'


@SquareOneX wrote:

@LovesToPM wrote:

@SquareOneX wrote:

I just activated my SIM-card and tried to log in my account, but it said my password was wrong. I clicked on 'Forgot password' and entered my e-mail. When I clicked on continue it just said 'Sorry, we’re unable to verify your email address.'


Have you already created your Self-Serve account?
https://selfserve.publicmobile.ca/self-registration/



Yes. I think I did it during the activation process.


I just tried logging in with a made-up e-mail address and I get the exact same message, so I'm going to assume you didn't sign up yet. As you don't have a verified e-mail address, you probably won't be able to 'reset' your password that way anyways. Try registering for self-serve again using your public mobile phone number and e-mail address as suggested: https://selfserve.publicmobile.ca/self-registration/

Good Citizen / Bon Citoyen

Re: password reset, 'Sorry, we’re unable to verify your email address.'

Yes I did that already (self serve registration was a part of the activation of the sim-card). There was a link for the verification. I clicked the link and it said 'email adress verifed'.

Deputy Mayor / Adjoint au Maire

Re: password reset, 'Sorry, we’re unable to verify your email address.'


@SquareOneX wrote:

Yes I did that already (self serve registration was a part of the activation of the sim-card). There was a link for the verification. I clicked the link and it said 'email adress verifed'.


Try clearing your browser cache, closing your browser and retry with incognito mode.

Your phone is working and your credit card was charged, correct?

Good Citizen / Bon Citoyen

Re: password reset, 'Sorry, we’re unable to verify your email address.'

I tried all the options you mentioned. None of them were solving the problem. I paid my plan with a voucher PIN and I got a confirmation email to my email account, telling me the price of my plan. The only thing that is weird is that my phone doesnt receive a signal after I inserted the SIM- card.

Deputy Mayor / Adjoint au Maire

Re: password reset, 'Sorry, we’re unable to verify your email address.'


@SquareOneX wrote:

I tried all the options you mentioned. None of them were solving the problem. I paid my plan with a voucher PIN and I got a confirmation email to my email account, telling me the price of my plan. The only thing that is weird is that my phone doesnt receive a signal after I inserted the SIM- card.


Can you try the activation again to see if your SIM card is already registered?

https://activate.publicmobile.ca

Town Hero / Héro de la Ville

Re: password reset, 'Sorry, we’re unable to verify your email address.'

What model phone do you have?

 

Did you port a # from another provider or did you sign up and recieved a brand new number?.

 

If you ported number which old provider was it?

 

Have you rebooted your phone?

 

You say "doesn't receive a signal"....do you mean signal bar has no bars? An x, an exclamation?