password issue

[Mandelapl]

I got a issue with reseting my password , I follow all the instruction but I receive the email reset password few hours later so it was no more valid , so I need a solution to access my account ... Thank you 

[ShawnC13]

@Mandelapl, yes the reset password has been hit and miss.  Lately more miss than hit.  Your best option is to message a Moderator. 

To send a private message to a moderator click this link.

In your message please include:

• PM Phone Number
• 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)
• account number 
• date of birth
• complete address listed on account with postal code
• email address on account
• most commonly called numbers
• alternate number listed on the account
• last payment date and amount
• last 4 digits of the credit card
• Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

[Lg85]

@Mandelapl

Please click here to send a private message to the Moderator Team to assist you with the password resetting process. Unfortunately, the password reset link is still not functioning correctly. 

EDIT: @mimmo beat me to it haha. Take his advice instead 🙂 

[mimmo]

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

[JDT]

Send a private message to the Moderator team and they can help to reset your password.

The reset password link was recently "fixed", but it hasn't been working for everyone.

https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/16...