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seallaibh
Good Citizen / Bon Citoyen

newbie needs help

Hello All.

New to this community.  Just activated a new account on the 23rd of July.  I can phone or text text, but can't send pictures by text. Voice mail and caller id work perfectly.  My big problem is that I'm not able to access my mobile data.  I'm in Newfoundland, if that's relevant.  The phone is a new phone just released in April.  It's not no anyone's lists of phones (compatible or otherwise) but the information about the bands it can operate on seems to be compatible with those PM uses.  Any suggestions?

mimmo
Oracle

Re: newbie needs help

@seallaibh  you need to set up your apn settings.

 

see details on this link https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-...

 

 edit fixed link

 

ShawnC13
Oracle

Re: newbie needs help


@seallaibh wrote:

Hello All.

New to this community.  Just activated a new account on the 23rd of July.  I can phone or text text, but can't send pictures by text. Voice mail and caller id work perfectly.  My big problem is that I'm not able to access my mobile data.  I'm in Newfoundland, if that's relevant.  The phone is a new phone just released in April.  It's not no anyone's lists of phones (compatible or otherwise) but the information about the bands it can operate on seems to be compatible with those PM uses.  Any suggestions?


You will need to setup your APN here is the best site I have found for doing that https://apn-canada.gishan.net/en


I am happy to help, but I am not a MOD please do not include any personal info in a message to me. Click the  in the bottom right to create a trouble ticket *

mynamejc
Great Citizen / Super Citoyen

Re: newbie needs help

dna2016
Deputy Mayor / Adjoint au Maire

Re: newbie needs help

@seallaibh ya sounds like an APN issue. As the others have mentioned you'll need to check your settings to see if there needs to be some updates.  

 

@mimmo you'll need to use a new link, when I click on the link you provided it doesn't take me to any type of APN settings.

mimmo
Oracle

Re: newbie needs help

@dna2016  thanks fixed link.

RobertQc
Mayor / Maire

Re: newbie needs help

@seallaibh 

You may need to configure your APN settings to be able to send pictures (MMS) and navigate on internet (DATA).

 

Your "Mobile Data" also need to be activated. Android APN step-by-step configuration :

 

Android 

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

 

Click here for Android APN Screen Shot

 

You will need to input the following information :

 

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,supl,mms,dun

 

Select Save/Done. Select Public Mobile to connect to the Public Mobile network. If its not working try below.

 

 

Here is the highest detail.

 

APN Settings:

 Name: Mobile Internet

 APN: sp.mb.com

 Proxy: Not set

 Port: Not set

 Username: Not set

 Password: Not set

 Server: Not set

 MMSC: http://aliasredirect.net/proxy/mb/mmsc

 MMS proxy: 74.49.0.18

 MMS port: 80

 MCC: 302

 MNC: 220

 Authentication type: Not set

 APN type: default,mms,agps,supl,fota,hipri

 APN protocol: IPv4

 APN roaming protocol: IPv4

 APN enable/disable: APN enabled

 Bearer: Unspecified

 MVNO type: GID

 MVNO value: 4D4F

 

 

 

ALSO, Here's the Tethering APN Settings As Well:

 

APN Tethering Settings:

 

Name: Tethered Mobile Internet

 APN: isp.mb.com

 Proxy: Not set

 Port: Not set

 Username: Not set

 Password: Not set

 Server: Not set

 MMSC: Not set

 MMS proxy: Not set

 MMS port: Not set

 MCC: 302

 MNC: 220

 Authentication type: Not set

 APN type: dun

 APN protocol: IPv4

 APN roaming protocol: IPv4

 APN enable/disable: APN enabled

 Bearer: Unspecified

 MVNO type: GID

 MVNO value: 4D4F

dna2016
Deputy Mayor / Adjoint au Maire

Re: newbie needs help

@RobertQc ya better to do copy paste as opposed to using a link.  Links can break.

seallaibh
Good Citizen / Bon Citoyen

Re: newbie needs help

Thanks RobertQc and everyone else who replied to my Mayday call.

 

My phone doesn't want me to edit my APNs -- I have an edit screen, but everything is greyed out and I can't change anything.  Does anyone know a work around? 

 

My APN is set to sp.koodo.com and the mms is set to http://aliasdirect.net/proxy/koodo/mmsc.  Everything else is the same.

RobertQc
Mayor / Maire

Re: newbie needs help


@seallaibh wrote:

Thanks RobertQc and everyone else who replied to my Mayday call.

 

My phone doesn't want me to edit my APNs -- I have an edit screen, but everything is greyed out and I can't change anything.  Does anyone know a work around? 

 

My APN is set to sp.koodo.com and the mms is set to http://aliasdirect.net/proxy/koodo/mmsc.  Everything else is the same.


@Didn't see this till now, without adding someone the AT " @ "symbol @RobertQcwith a name like @seallaibh and a name, I don't get notified there is a new post sorry.

 

Try refreshing your network operator list and manually connecting to public mobile, then rebooting your phone, then try to change the settings again.

 

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