new account

[sophial28]

i like to change my phone number 

[sunflowershine]

@sophial28 You can change your number on your renewal date. You can go to My Account to make changes. 

[ahsan_shahriar]

Are you an existing customer or new customer of Public Mobile?

Existing Customer:

Log on to self serve > nagivate to Plan and Add on > Click Change phone number

New Customer:
You will be prompted if you want new number, when trying to activate the new sim.

[sophial28]

new customer to Public Mobile

want to used my old number 

[iliketotalk]

hi did you already activate your sim?

[ahsan_shahriar]

Okay, so you want to "port" or use your old number to public mobile.

You need a public mobile sim

Then once you have bought/got it, go to publicmobile.ca and register the new sim, in the second step (page) you will be asked if you want new number or port/transfer old number.

You can follow the steps from there, pretty neat and easy.

[geopublic]

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@sophial28 wrote:

new customer to Public Mobile

want to used my old number 

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@sophial28  That is called porting your number. In order to port your old number your other account must be active otherwise you will not be able to transfer your number. To port your number you need to login into your account to set it up. You will need your old account number, name on the account and the phone number. If you are trying to port your number from a Koodo prepaid account you need to contact the Moderator Team 

[Lieux]

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@sophial28 wrote:

new customer to Public Mobile

want to used my old number 

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Your old number is which company?

[sophial28]

koodo 

[sophial28]

how to i contact Moderator Team